Home InsteadReviews of homeinstead.com

Aylesbury Home Instead. Carers are very good and gave mother in law great help. Admin staff and owners are a different breed. Ambiguous application of contract terms, zero sympathy when she had to go into a care home. Fundamentally a money greedy operation with no sympathy.

Have regular carers that are prompt and caring . Always try to get known carers helps . But sometime communication with office staff can get confusing when speaking to different staff.

They started superbly but then they began ringing late afternoon to change the timeout call which interfered with my medication and routine or were cutting short the visit length. Usually I could reorganise but one day I received a call late in the afternoon just as I was leaving to shop again shortening the visit. While queuing to payable 7.00pm. I received a call saying the carer was at my home. The contracted time of the visit was 7.45pm for 1hour. I said it would take at least 15minutes to get back. On arriving the carer walked towards me from along the road and told me her my time was up and she was going to her next client. On getting out of my wheelchair, putting shopping in kitchen then returning to my room the time was 5mins before the regular call time. NOBODY HAD ASKED IF IT WAS CONVENIENT. JUST THEIR STATEMENT OF INTENT. THE VISIT WOULD BE HALVED, NO MENTION OF CHANGING THE TIME. I SLEPT FULLY DRESSED. Next day I received a call cancelling my care. Reason given, I didn't seem satisfied with their ORGANISATION!

Sutton Coldfield Franchise We used Home Instead for 2.5 years to care for my mother before we left them. I would rank 3 of the 5 carers we experienced as exceptional. They really cared about what they did and did it well. However, the back-office team and owner ranged from adequate to incredibly poor. Even when things were proven not to work, the way they rigidly and doggedly stuck to their processes and policies was incredibly frustrating for the family trying to manage care needs. We tolerated incorrect billing, admin errors and a general coolness towards customer focus. The straw that broke the camel’s back was a bad experience with 1 carer who made fundamental mistakes putting my family member at risk and Home Instead failed to acknowledge this at the management/owner level (or compensate for the fallout charges). When things went wrong of their making, there wasn’t any genuine empathy or goodwill that I experienced. Home Instead are the most expensive that we found, so charging a premium for the hassle and oversight I had to do myself wasn’t acceptable.

We went to them on basis of personal recommendations and were so happy with the service they gave. They were kind and sympathetic. They get to know the individual and we had full trust in them. Home Instead’s model of home care has set the bar higher for everyone – it’s how it should be everywhere. Thank you for being there.

I have worked for Rugby Home Instead now for 3 years. The support I have received from day 1 has been above and beyond. I joined the company with no experience in care and have gone on to have been awarded my level 3 in health and social Care as well as my City in Guilds Dementia Care training. I can honestly say, i love my job!

Excellent interview process & companion choice for my mother. Adriana was the perfect person for my mom’s caregiver. Conscientious, kind & a good driver which is very important to my mom.

In-home staff are all very kind and patient. However, the overall business management is extremely poor. My father is currently in hospice care, and the office staff expressed no empathy when we tried to cancel future in-home visits. I understand that there are policies in place, however the complete callousness ("Well you will still be charged - it's in your contract!") is absolutely disgusting. Zero compassion - shame on you.