Home InsteadReviews of homeinstead.com

Management was terrible.

Lip service to clients. No training is given on basic housework most carers dont know how to operate a vacuum cleaner or a washing machine. On a sunny day one carer asked me if she should hang a wet jumper in the hallway to dry?? The mgt ask what they could improve on and then they dont take action. Frequently strange / unknown carers turn up unannounced. No phone call to explain changes despite this being flagged.

I have a very good care pro by the name of Sandra. Sandra has made my life a lot easier by the care she is giving my wife. Sometimes it's difficult to find a person that is compatible with the person they are caring for. Sandra fits the bill perfectly.

I want to give this company a higher rating, and I do not like to write bad reviews against companies. Honor had a good schedule mobile app that was convenient for picking up shifts and writing notes about the activities for your job tasks completed while working. However, I think I was hired as part of a scam since after my hire date (April 1, 2025), I worked 14 hours, and I received my paycheck on 4/10/25, and I am locked out of my portal to access my pay stub. The portal reads another name that says, "Home Instead." This differs from my employee badge, which says "Honor," as seen in the app on my cell phone. I contacted management, but they never responded to help me. In addition, I live in San Leandro. I worked in Berkeley on an assignment for an older woman who was kind and felt disappointed with this company because they send people who did not know how to operate her washing machine and dryer and her laundry was never washed for a couple of weeks until I arrived, I operated the washing machine and dryer without any problems. The other caregivers lied and said they did laundry for 4 hours, and management never did anything, but they seemed to penalize me for not completing a task that went undone. In addition, I was given assignments outside my area, traveling 44.0 miles to Saratoga and 29.7 miles to Daly City (28.7 miles) + bridge toll fees. I was not paid for gas mileage or bridge toll fees, and the job assignments offered closer to my location within 15.5 miles were cancelled. I was told the client had cancelled, and I had to accept at least two job assignments, or I would be fired. I'm not feeling well about this company, I told them I feel sick, and now all my job assignments have been cancelled and put on hold for one day until I feel better and complete a survey online to remove the hold I never heard from management when I asked if the survey could be mailed by USPS or sent to my email so I can print out a hard copy and send it to my doctor then send back to them, Management said, "Hi Briggette, we are unable to send this form via USPS" I never want to do business with them again, because it's all online business and doesn't allow for more non-verbal cues, immediate feedback, and stronger personal connections.

Since joining Home Instead Market Harborough, I've really appreciated the daily variety, the wonderful clients, and the excellent training (which is very good) I've also enjoyed getting to know the office team and participating in Wellness Wednesdays and meeting new clients families at events. Whenever I have an issue, I can talk to management, and they've always been kind and helpful. The staff are lovely, you can just pick up the phone and someone will help!

Having had excellent and superb service from Home Instead Colchester for nearly a year, without warning my contract was suddenly terminated for an allegation which has not been made known to me. Everything went extremely well and I am bewildered to know what the problem might be. This has left a very vulnerable patient short of care. I can’t recommend Home Instead any more. Very unprofessional.

The carers are wonderful, the admin staff and company are another story. My father died 15 minutes before the night carer arrived. She called Home Instead straight away to advise them. We asked her to stay for an around an hour with us while they came to verify his death. No message of condolence, or even an email or phone call acknowledging that he had died. No contact from them at all until we asked for a bill, and even then it was not an appropriate response which we were extremely disappointed by, we were flabbergasted to be honest. The office have been so shockingly lacking in bereavement etiquette and care, whereas some of the staff have actually had bereavement training. Many of the wonderful staff are often pushed to the limit, often tired and are told to eat on the run in their cars. Perhaps the company should save money on their unnecessary free logo mugs and fridge magnets, and put it towards bereavement training for the admin staff which is massively lacking. 5 stars for the carers and 1 star for the admin / office staff. We dealt with the Bletchley / Milton Keynes office. Shame on them!

I have only heard terrible things about this company as I have 2 friends that have worked at two different branches. It appears the management is very self centred and are actually exploiting foreign workers. Long hours with no breaks and very poor pay. They make unfounded deductions on salaries and can’t explain when confronted. I say to anyone considering working for them, RUN! Especially the Aylesbury branch.