Home InsteadReviews of homeinstead.com

I found it very interesting that the review posted by Wendy Brooks was posted on July 10, 2022, which was just weeks before our loved one was abandoned by Home Instead's employee, and our loved one died the same night she was abandoned. I have been trying to get some form of justice for her ever since. I would like to see the laws in Nova Scotia changed so that Private fro profit healthcare companies are governed by health laws and not business laws. I would like the public to know that if it happened to our family, it could happen to their family. and I would like to see some sort of registry set up with the names of individuals who abandon seniors so that they can't care for seniors again. It was just a few minutes ago that I read Wendy Brooks review and decided to comment on it.

My aunt’s caregiver is amazing. She takes care of every aspect of my aunt’s needs from health to taking care of groceries, pets, and the house. She is kind and compassionate and extremely patient with the many demands and requests my aunt has on a daily basis. Our family appreciates her so much. She has become quite a dear friend.

They were great with my mom. If you want one of the best caregivers then pick Courtney. She was great with my mom from beginning to the end. She even visited my mom when she went into hospice care at a facility until she passed. She was GREAT. We still consider her a part of our family. We could not have given my mom the care she received without Courtney.

I have been with Home Instead since January. They have been amazing care givers to my wife Carrie. The girls that we have had are Lovie Barnes,Samantha Tomlinson,Faith Houchins,Kayleanne Todd,Judy Trussell,Alecia .They fill like family to us and my wife looks forward to them coming and they have also helped with Therapy we thank you very much for your service!

I had an extraordinary caregiver for the past several weeks. Raven was brand new and I was her first client. My regular caregiver is off from surgery. Raven was very proficient in every way. After one day going over what I basically needed, she took control and did everything I needed with an enthusiastic attitude. She is a delight! I could not ask for a more responsible and delightful person! I would truly recommend her for any client needed any service needed. She is responsible, accountable and most of all, respectful to everyone.

I’m a certified Health Care Aide, and I make $18.50 an hour. When I look at how close that is to minimum wage — especially with minimum wage going up again in April — it’s hard not to feel the gap between the work I do and the value placed on it. I care for people at their most vulnerable moments, physically and emotionally, and I give my whole heart to this work, yet my wage doesn’t reflect the weight of that responsibility. At Home Instead, there is also no paid overtime and no benefits, which makes that gap even more obvious. There was also a statement from the owner that any kilometres driven outside of Red Deer would be paid at 75 cents per kilometre, yet no one receives this either. Many Health Care Aides across Alberta are going through the same situation — doing essential, hands‑on care for wages that barely sit above minimum wage. The office sees the hard work we do every day, from acute care to hospice care, yet the support we need isn’t reflected in wages, policies, or follow‑through. I previously worked in a hotel making $18 an hour just to make beds and clean — tasks I also do in this job — yet here I carry far more responsibility, emotional labour, and risk for nearly the same pay. I care so deeply for my clients that it’s not in me to just walk away for a higher‑paying job. I don’t want my clients stressed or left wondering if I’m coming back. Many of them would ask over and over where I went, or worry that something was wrong. I could get a job with the City making close to $30 an hour just to take care of the outdoors, but my clients are number one to me — and that loyalty should matter. Home Instead also has an Employee of the Month program, but because I work 12‑hour shifts Monday to Friday, I’m not eligible since I can’t work weekends. I work 7 a.m. to 7 p.m. just to cover my $3000 rent and bills, living paycheck to paycheck, needing a car to get to work, and trying to keep up with gas, food, and everything else life demands. On weekends, I clean houses so I can afford to put my daughter in softball. That level of commitment should be recognized, not excluded. All of us employees need to stand together, and the office manager should be supporting their staff instead of leaving them to struggle alone. Being paid only slightly above minimum wage highlights a serious issue within the company and within the healthcare system as a whole: the people providing intimate, essential care are not compensated in a way that matches the skill, training, and emotional labour required. Sustainable, quality care depends on fair wages, fair policies, and fair treatment for frontline workers. When the office first opened there door i was the first employee that walked in that door... The Alberta healthcare just went on strike got what they wanted and this company just keeped the small pay rate and never changed nothing as they do not care for there employees they just care that the seniors pay the company.

We used this agency for 2 days while my dad was dying of cancer. He needed support while my spouse and I were working and we had hoped home instead could allow us to work and keep him cared for. The second carer we had sat on my sofa for 5 hours on her phone, doing nothing. My spouse and I had to leave work early to care for my father that day, and after until his passing, as the carer refused to do any of his cares, including ambulation and giving medications based on the regimen hospice provided to manage his pain. We complained to the agency who said they would take care of it. 4 months later, without a word from the agency, we received litigation notices about unpaid costs associated with this worker. We were able to work through a legal aid to address this. Don’t add stress to yourself or your loved ones passing by working with these charlatans. Find someone better.

Do you have a loved one needing this type of home care?" Apparently that makes them an easy target for exploitation! My loved one was preyed upon by this company's,"Care Pro, proffessional!" The services from the Home Instead group were only required for 7 days. In that time, fruadulent credit card use was accomplished. I believed what I read and was told during the initial phone call: "All employees thoroughly screened, trained, and bonded." "Yes, we have a lot of experience with clients suffering with dementia!" The cell phone service was canceled for non-payment. That's when we discovered the credit card was canceled due to suspect fruadulent charges. The perpetrator, (or Care Pro) went as far as to have the credit card statement rerouted to their address. They applied for and received another credit card in my loved ones name! I would say this caregiver was a real "Pro" in fraudulant, deviant behaviors. Just imagine what could have been accomplished if the perpatrator had more time with the client! Their website statement; "Thouroughly trained, carefully screened and dependable Care Pro." Perhaps if I had read their advertisement for hiring "Care Pros," only requiring: a valid driver's liscense, auto insurance, a TB test and all other training provided by the company at $12 - 14 dollar starting wage, I would have had a red flag go up. Can any independent, in home, care givers guarentee your loved ones safety and privacy? This was a sickening experience to know that I suggested this to be a good solution to an emergent need and allowed my loved one to fall prey to an identity thief.