Home InsteadReviews of homeinstead.com

We live in Spokane, WA. Our entire experience with Home Instead was very depressing and sad. Their director contacted me personally and told me to take down the review I'd submitted on another site, even though every word of it was true and absolutely provable.

I had a family member being cared for and entrusted with the care and compassion expected when hiring a caretaker for a loved one. The issue was there was no compassion and no care. it was disgusting to be quite honest how this person was treated. I'm sure there are some truly passionate caring people that work here, however I can only say that hoping I am right. The owner Amy is dismissive and apparently does not see the seriousness in potential elder abuse. Feeling betrayed and tricked when a company visited the home for a completely non caretaker reason, such as a cleaner, cable person etc has to take video to show you the neglect, it's hard to forgive that. please look elsewhere for your loved one unless you plan on being present 99% of the time your loved one is being " taken care of".

6I was hired for a Caregiver paid the 85.00 for background check and fingerprint went to Christiana Heath Go for a physical and TB test the young lady at Health Go couldn't take my blood after trying both arms sent me to Lab Corp for my blood work the paper had the wrong billing info it had self pay but Home Instead was supposed to be billed i went back to Home Instead office talk to Kristina she calls Health Go and the lady wanted to speak to me she promised she was taking care of it but she so I texted Kristina twice and left her a message that no one got back to me about my TB shot so she calls me and tells me that I wasn't given the position but she gave me paperwork as a new hire please make this make sense

I am going to rate the review system a zero since no locations are given in the critiques . How do I know where the bad operators ARE if the location is not mentioned. ???? Maybe Tulsa is great and Ponca City is terrible ???

I Really enjoy the fact that I can speak to a person instead of a AI, this is a big plus for me. I have in the past had 3 different agencies and " Home In Stead" surpasses all the other. The Staff is wonderful, helped and polite. All the care givers are consistent, and this is a: BIG PLUS" I Highly Recommend them to everyone

Please reconsider using this company. My brother had a horrible experience with them. They are not a bit compassionate.

We have Cartieva Tompson helping with my grandfather's care, and my grandmother speaks very highly of her

This agency was a nightmare for my family. We had multiple untrained caregivers that were sent to care for my mom. They basically were "sitters" and refused to do cares. We set up a care plan which the agency did not follow. We knew one caregiver was stealing and snooping in private information so we set up a Ring camera and had everything on video. They still denied he did anything wrong. The caregiver stole my dads medications. Multiple more examples of the poor caregiving and inconsistent caregivers. Stay clear! The agency treats the family absolutely awful! They do not have high integrity.