Home Genius ExteriorsReviews of homegeniusexteriors.com

Sales gentleman that came to home pushed the company making the transition to a new roof so easy with so many other promises, not at all. First started got told don't need a permit which they did not look into correctly, definitely needed one so that was the first hold up. Then the company they dealt with came unannounced to drop off everything, then same day the huge dumpster came that was to be placed in my driveway could not fit, so that driver drove away. Contacted the person that was to be in charge or coordinating everything who was also neglect on proper procedures for permit. The day finally came to get the new roof and 4 man crew came and only 1 boss did not show up for an hour and 15 minutes later and no translator for the crew. The crew did not follow instructions, boss had to call someone to call 1 of the men to translate but they still were defiant. The boss did not even stay for the entire job he left about 5 hours earlier than the finishing up of the job. Another dumpster came which was the same one that still did not fit in driveway, they made arrangements for a quick load at a certain time which was after the boss was long gone and the crew just ignored. I ended up dealing with the police, zoning and code enforcement since the truck was illegally parked. I had a phone call from the company trying to tell me that I needed to replace my rear fascia and the $$$$ was just crazy. I am not going to say anymore, I just hope everyone reads this on how terrible and bad promises were all broken and tries to push you threatening your warranty if you don't, when the fascia has nothing to do with the roof itself. I definitely do not recommend this company and its employees bottom line.

Home genius was great. Gutter guys were fast, friendly and efficient.

Home Genius made our experience memorable from the beginning to the end. Starting with Vince, the sales representative, He was charismatic and very honest, we didn't feel the pressure, and he had the opportunity to upsell ( I kept my eyes on the concrete siding). He gave his honest opinion. The project coordinator was on point as well. The product arrived in a few days at our driveway, and they started the very next day at 8 am. Ian, the project manager, is the nicest guy ever. He was always available to answer any question. The crew was courteous and fast. They started on a Thursday, by Friday, they were 97% done, they attempted to finish on Saturday, but one of the guys got sick, totally understandable, but Monday AM, they were ready and finished by 2 pm. Ian stopped by days later to check for nails or anything that was left behind. They even installed light fixtures for us. I must say we are only receiving compliments for the aesthetics of the house now. If I have to find something I didn't like was that, like in every war, there are casualties; my rose bushes paid the price, lol. I think they were stepped on or something was put on top, but I understand they were in the way, and they would grow back soon. I totally recommend this company.

My wife and I are pleased with our experience with all those involved in this major project on our house! Our initial evaluatory visit with Nicole was a pleasure! She performed a thorough evaluation of our roofing needs and gave a clear explanation of what needed to be done, the anticipated costs, and financing available. She followed up with us as a friend, helping us deal with this major undertaking. A new, beautiful, top-quality roof was up two days later! Capping and soffit repair and replacement were much more involved, requiring a few days' work, but left our house looking great! Both parts of this home exterior repair were well explained and managed by Brandon, the project manager, Marvin, who supervised and assisted with the reroofing project, and Danny, who managed the capping project, which involved the erection of scaffolds. On day one, Marvin visited with our neighbors, explained the work they would be performing on our house, and eased any concerns they had about how their work might impinge on their property or activities. Danny reiterated that reassurance with our neighbors when they erected scaffolds to perform the capping and soffit replacements. All work was done with care and thorough professionalism, exceeding my expectations for what they would do. Brandon was over the top in responding immediately to our requests for extra work beyond our original contract, and all was done beautifully! I highly recommend Home Genius Exteriors to anyone wishing for top-quality work on the exterior of their home!

The siding and gutter replacement went smoothly. Zach and his crew were prompt, efficient and worked well together as a team. Zach was always available to answer any questions and to manage the project from beginning to end Highly recommended!

Home Genius is the best!

Great crew Job professionally done Clean up great

I’m writing to express my deep frustration and disappointment with the experience I’ve had throughout this project, from lack of communication to poor execution. Before I made the purchase, I met with a salesperson who assured me I would be “very happy” and kept informed with continuous updates every step of the way. That promise could not have been further from the truth. The day after my purchase, I received one introductory email from the project coordinator. That was the only communication I received from her, despite my repeated attempts to reach out with questions. I received no responses and was left completely in the dark until someone eventually called to tell me my door and window were in and to schedule installation. Installation was set for a Friday at 3 p.m. The day of, I heard absolutely nothing from anyone. At noon, I reached out to confirm if things were still on track, no response. I tried multiple times to contact someone and couldn’t reach a single person. It got to the point where I genuinely considered contacting my bank to block the payment, I thought I was being scammed. At 3 p.m., I was finally informed the crew was running an hour behind. Four o’clock came and went with still no update. Finally, at 5:15 p.m., the installers arrived. They stayed until 9 p.m. and then informed me they had brought the wrong door. My storm door was bungee-corded to my railing because the correct hardware wasn’t available. It remained like that, for four weeks. Every time I followed up, I was told the materials still hadn’t arrived. It was embarrassing and unacceptable to have my home in that condition for so long. When they finally returned to fix the issue, they arrived 45 minutes late, again, with no communication, even though I told them I was missing work to be there. And now, with the work supposedly complete, my storm door still doesn’t close properly, and my front door is extremely difficult to lock. I raised these concerns, and the workers appeared completely unprepared to address them. After more back-and-forth and no clear solution, I was so frustrated that I told them to just leave. I will now be seeking someone else to correct the problems your team failed to resolve. This experience has been incredibly disappointing and stressful. At a minimum, I expect a follow-up from someone in a leadership position to address these issues and discuss what will be done to make this right.