Homedekk Reviews | Read Customer Reviews of homedekk.com

Homedekk Reviews | Read Customer Reviews of homedekk.com

Homedekk reviews

36 approved reviews, newest moderated first

Francesca
Jan 29, 2026
I have ordered a lamp the 8 of january…
I have ordered a lamp the 8 of january and I am still waiting. Since the 20 of january it is written on the track "Await for transit to final delivery office". I wrote several times and I have received very vague responses. I will never buy anymore in this website and I strongly reccomend not to do it. I believe that my product will never arrive! They wrote me today, the 30 of january, that they understand my frustration! But if you tell your customer that your order is arriving the 19 of january, I believe that is normal to be very worried. I really hope that the order will arrive, more sooner than later (and it is already too late)!
Response from HomedekkFeb 5, 2026
Dear Francesca, We sincerely apologize for the delay and the frustration it has caused. After looking into this with our logistics partner, we identified a temporary backlog at the regional sorting hub. We can confirm that your parcel has now moved past this bottleneck and is currently with your local courier for final delivery. We are monitoring the progress of your shipment closely to ensure it arrives very soon. We value your feedback and are using this experience to improve moving forward. Should you have any further questions or concerns, please contact us at [email protected]. Best regards, The Homedekk Team
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Fatemeh S.
Jan 25, 2026
Be careful not to buy
Be careful not to buy. I bought it but it didn't arrive. It's a scam. I bought it in October and I still haven't received anything.
Response from HomedekkFeb 5, 2026
Dear Fatemeh, Thank you for your patience. While we understand there were initial concerns, our latest tracking data confirms that the parcel was successfully delivered on February 3. The peak season has placed a strain on global shipping networks. The surge caused the delay in processing, from port congestion to overcapacity at local hubs. We have documented this information accordingly to ensure all records are accurate and up to date. Should you require any further assistance or have additional questions, please do not hesitate to reach out to us directly at [email protected]. Best regards, The Homedekk Team
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Fernando Bernal G.
Jan 19, 2026
La peor compra de mi vida.
La peor compra de mi vida. Un auténtico timo. Producto chino, hacen dropshiping y no saben ni lo que te envían. Muy mala calidad. Mal embalaje. Compré una lámpara de 1.300 euros y estoy convencido que en china no vale ni 30 euros. Además tardó 3 meses en llegar. Cuando pedí la devolución me pidieron una barbaridad de dinero para el transporte, en fin, un auténtico fraude.
Response from HomedekkJan 21, 2026
Dear Fernando, We are incredibly sorry to hear about your experience. This is certainly not the standard of quality or service we strive to provide. We take your feedback regarding the product quality and our shipping process very seriously and would like to investigate exactly what happened with your order. Please email [email protected] with your full name, email address, phone number, and order details. We will monitor your case closely to ensure a prompt resolution. Warm regards, The Homedekk Team
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Maria W.
Jan 9, 2026
Fraud
This company is a complete disaster. I still haven’t received my product, and more than a month has already passed. They keep sending meaningless, generic email responses instead of real information. This is very clearly a scam. Stay far away. Fraud.
Response from HomedekkJan 22, 2026
Dear Maria, Thank you for sharing your feedback. We take delivery concerns very seriously, and we always want to ensure our customers receive their packages. According to the courier's tracking information, your order was officially marked as successfully delivered on February 2, 2026. We have sent an email to you on February 7th at your registered email address with more details regarding the delivery. We hope the delivery confirmation has helped solve the problem, but please let us know if you need any further assistance. Best regards, The Homedekk Team
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KoenVdy
Dec 15, 2025
Beautiful lamp and excellent service by Homedekk
The lamp we purchased is of good quality and exactly as described on the website. We're very happy with it! The support I received from Homedekk regarding the shipping (something went wrong with the track&trace), and regarding some additional questions I had, was very friendly, fast, and professional! One downside: the lamp comes with a remote control that functions a bit poorly. That's a shame and not what you expect with such a lamp.
Response from HomedekkFeb 14, 2026
Dear Koen, Thank you so much for the positive comments about our team and the quality of your new lamp. We're so sorry for the trouble you're having with the remote, though. This certainly isn't the standard we aim for, and we apologize for the inconvenience. Please reach out to us directly at [email protected], and we would be more than happy to assist you right away. Best regards, The Homedekk Team
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David H.
Dec 13, 2025
Beautiful lights
Beautiful lights. All I have ordered, worked well and based on the description. Very fast reaction of service team (Ann). The goods went through custom process. Homedekk refunded all extra expenses! I can recommend
Response from HomedekkJun 20, 2026
Dear David, Thank you so much for taking the time to share your wonderful experience! We are happy to hear that you love your new lights and that they match our descriptions perfectly. Navigating customs can sometimes be a bit tricky, but ensuring a smooth experience for our customers is always our top priority. We will be sure to pass along your kind words to Ann. She will be delighted to know her quick support made a difference! Thank you for your high recommendation, and we look forward to serving you again! Best regards, The Homedekk Team
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Sergiy
Oct 8, 2025
Do NOT use! Disappointing Experience!
I recently had a disappointing experience with Homedekk. My order from China arrived a month late, and the lights were defective and different from what was described. They required extensive proof before processing claims, so take a video while unpacking the box if you order from them. After two months of back-and-forth emails and detailed evidence, I finally received a refund. Despite discounts offered, I refused to keep the defective lights. I strongly recommend avoiding this company to save yourself the hassle.
Response from HomedekkJul 3, 2026
Dear Sergiy, Thank you for sharing your feedback, and please accept our sincere apologies for the frustration you experienced. We always aim to provide a smooth, seamless experience, and it is clear we fell short in this instance. While we do require verification to process claims for defective items, we understand that the back-and-forth communication was frustrating. Since your review, we have actively streamlined our inspection, packaging, and support processes to ensure a better experience for future customers, including clearer setup and international shipping information. We are glad we were able to resolve this for you. As confirmed, a full refund for your order, including the return postage fee, was issued on September 16, 2025, which you acknowledged in your reply on September 22, 2025. We hope the resolution demonstrates our commitment to making things right. Thank you again for helping us improve, and we wish you the absolute best moving forward. Best regards, The Homedekk Team
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M
Sep 15, 2025
Do not order! Its all dropshipping from china
It is fraud. Apart from the fact that all the lamps come from China and this is simply a drop-shipping company with a nice website, selling the lamps for 4–5 times the price you can buy them for on Aliexpress and similar sites. They make returns extremely difficult, with the goal of making you give up. They demand a video of the package being opened, otherwise they won’t refund anything. Stay firm! Under European consumer law, all of this is illegal!
Response from HomedekkJan 22, 2026
Dear M, Thank you for your feedback. After reviewing our records, we are unable to find an order associated with your name or information. We pride ourselves on maintaining rigorous quality controls and return procedures that align with consumer protection standards. To ensure we uphold these standards for you, we need a few more details. Please reach out to us directly at [email protected] with your full name, email address, phone number, and order details. Once we have this information, we can verify your purchase and immediately initiate the next steps toward a resolution. Best regards, The Homedekk Team
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