HomecueReviews of homecue.com

We received our order filter broke Can’t find ur compsny anywhere to return this product Notified our bank u could be fraudulent and next is bbb

Never arrived Made original order for intex above ground pool filter pump and chlorine generator on June 3, 2024 Never arrived June 13 they “created a new order” and it was to arrive at my home 1-3 days Hahahahahaha As of June 22, 2024 Never arrived and Homecue website is gone Disputing with credit card company… They told my credit card company they delivered it to me They only delivered PART of my order-the other half they told me they resent But reality they never did My credit card is putting the charge back in my card so now I have to fight it AGAIN!!!!!!!!!!!!

THIS IS A SCAM WEBSITE. DO NOT ORDER FROM THEM. Ordered an above ground pool at homecue.com. Seemed like a great price and quick delivery. Decent reviews for the website, so I thought I’d give it a try. Bad decision. This company does not stock their own product. They take your money and order it from another website. My pool was delivered by Home Depot about a week late and it was not the kit I had ordered. I’m okay with it because it ended up being essentially how much I would have paid if I ordered that kit from Home Depot myself. But here’s the scam… they have it delivered and then immediately order a return pickup by UPS which will take the product from you and return it to them. Not where it was ordered from, in my case, Home Depot… it’s ordered to return the product to Home Cue. I refused the return delivery so the pool is still in my possession, but it’s safe to say that they assumed I would want to return it because it is not what I ordered. They take the pool and likely don’t refund my money. I read through some of the one star reviews for homecue.com and they experienced the same thing. Stick with a known quantity because these people are ripping consumers off and hopefully will be shut down soon.

I'm having the same issue with HomeCue. I placed and order on 6/13 and was told my pool cleaner would arrive by Tuesday 6/19. As of today I am still waiting and have contacted their support e-mail and was advised their website is down and they don't have a tracking number. Also was advise the website is going to be down another 3-7 days and the product may arrive before I get a tracking number. Why can't they tell me the status, even if the site is down they should be able to give you the info and status on your item. I worked in the shipping and transportation industry for a long time and don't buy they can't provide this info. I also asked about cancelling my order and now I get crickets. I may have to file a claim with the company I financed through to get this squared away. I'm truly ah a loss right now ..

FIrst, I was not only sent the wrong Saluspa Hawaii model (they sent me the model without the EnergySense cover), but the Saluspa had a hole in the liner. Customer service said it was common, and told me I should just use a patch provided. I thought that was ridiculous, and I insisted on getting a replacement. They finally agreed to send me a replacement. There were no holes this time, but it was still the wrong model; still no EnergySense cover (just the regular one).

The item arrived damaged and after over a week nothing has been done to fix the problem. All your company is doing at this point is wasting my damn time. ***I have already "reached out" to your support team as you suggested....FOUR TIMES IN TWO WEEK...and not a single thing has been done.

In May I ordered a pool from this company and charged it to my AmEx card. A few days later, I received an email telling me that the company cancelled my order. Now I have a charge on my current AmEx bill for that pool order. I called the number listed twice and both times it went to phone message and I never got a return call. I'm contesting the charge.

SCAM!!! Order never delivered. Says I put the wrong address in, ( have proof of correct address) Have been trying to contact them for over a week, today the website is now “unavailable” the whole website. I cant ask for a refund because they will not respond to messages or emails, they have given me the run around for over a week. Spent almost $400!!