Homebox StoresReviews of homeboxstores.com

The cashier atey helped me a lot

They came to our house with incomplete materials and it took 48hrs to take action. They left their things and just said wait gor the compalint🤣🤣🤣🤣. How xome did things happened?

Very poor customer service and warranty support. Recliner sofa collected under warranty on 20 April 2026. After almost 3 weeks of continuous follow-up, multiple conflicting updates, and no proper resolution, Home Box offered only 50% refund for a non-repairable sofa. Family left without a sofa for many days. Extremely disappointing experience from a reputed brand under Landmark Group.

Very disappointing experience from start to finish. The quality of the furniture is absolutely deplorable - poorly made, fragile and far below the standards advertised. Several items arrived damaged, defective, and already showing signs of wear. The Delivery service was just as bad: unprofessional handling, delays and lack of communication. It honestly felt like customer satisfaction was the last thing this company cared about. What is even more unacceptable is that I am STILL waiting for reimbursement for the damaged items. Despite multiple follow-ups, there has been no proper resolution, no accountability, and no serious customer support. I strongly discourage anyone from ordering from this company unless thay are prepared to deal with poor-quality products, terrible delivery dstandards, and endless struggle to get refunded.

I purchased a safety locker from Home Box in April, and within just 6 months of normal use, it became damaged. This is very disappointing for a product that is supposed to be durable and secure. I contacted Home Box multiple times through email and complaints, but unfortunately, there was no proper response or support from their side. When I finally received feedback, I was told that there is no warranty for this product, which is unacceptable for an item like a safety locker. Very poor product quality and even worse customer service. I would not recommend buying safety lockers or similar items from Home Box.

I have received an item that turned out to be faulty and absolutely unusable. Since the website does not allow returns for damaged items, I requested a cash refund, but instead I received a voucher that can be redeemed only when making another purchase on the website. This is very disappointing, as instead of refunding a customer their own money (I did not even ask for any additional compensation), the customer is effectively being forced to make another purchase on the website. After my very first negative experience with Homebox products and customer service, I am not planning to purchase anything from them again, which means that the voucher will not be used and I have effectively lost money and time, and had a bad experience when a family member received a gift that broke during its first use.

The service provided was extremely poor and unprofessional. Delay on products, bad customer services and no management team available to complain. Do not purchase from here. Rude delivery people and unprofessional management team to handle your concern. Low paid workers are running this company

My items study table had been delivered today, Mr. Shaven and his partner delivered and fix my item today, it was quick, flawless and set up properly now I can have a smoother online class for my students. Thank you Honebox especially to Mr. Shaven ( if I've got the name right) and his partner for both of your hardwork and dedication. You're a blessing to us customers and to Homebox company.