Homebox StoresReviews of homeboxstores.com

Absolutely Worst Experience with Home Box! The product delivered was of terrible quality, and when I requested a return, I was simply told that it was against the Home Box policy and that once the product is delivered, it cannot be returned. What kind of customer service is this? Selling poor-quality products and then hiding behind an unreasonable return policy is completely unacceptable. Extremely disappointed with the product, customer service, and the company’s attitude towards customers. I would strongly recommend thinking twice before purchasing from Home Box. Worst experience ever!

Worst expirence while facing the order on the homeboxstores.com website. website shows stock is available but after placing order confirmation, immideatly order gets cancelled,and refund is intiatiing. this is worst. if the item is not available then can update to outof stock. how the user will know this item is not there... worst expirences with homebox

My experience with HomeBox KSA has been extremely disappointing and frustrating. I purchased a product from HomeBox expecting good quality, durability, and reliable after-sales support. Unfortunately, the product developed a serious issue despite being used normally and without any misuse. This has raised serious concerns about the quality and durability of HomeBox products. The biggest disappointment was not only the product failure but also the way my warranty claim was handled. I contacted HomeBox expecting a fair investigation and a professional solution. However, instead of properly addressing my concern, the after-sales team repeatedly closed my requests without resolving the issue. It felt like the main goal was to close the complaint rather than genuinely support the customer. HomeBox completely relied on an assessment that concluded the product was "misused." However, they did not provide any proper explanation or evidence to support this conclusion. They refused to provide me with a copy of the assessment report, even though this report was the main reason used to reject my warranty claim. As a customer, I believe I have the right to see the details, findings, and evidence behind such an important decision, especially when it directly affects my warranty rights. A professional company should not simply reject a customer’s complaint based on an internal assessment without transparency. There should be a fair process where the customer’s concerns are heard, the product condition is properly reviewed, and all findings are clearly shared. Despite my repeated attempts to communicate and explain the issue, HomeBox continued to close my requests with the same response. There was no serious effort to investigate whether the issue could be related to manufacturing quality, material failure, or a product defect. Instead, the responsibility was placed entirely on the customer without providing convincing evidence. This experience has completely changed my opinion about HomeBox. A company’s reputation is not only built on selling products but also on how it supports customers when problems occur. A warranty should give customers confidence and protection, not become a process where claims are rejected without transparency or proper justification. I expected HomeBox to take responsibility, provide a fair solution, and treat me as a valued customer. Unfortunately, the lack of transparency, poor communication, and repeated closure of my requests have left me highly dissatisfied. I would strongly advise customers to carefully consider the level of after-sales support they may receive before purchasing from HomeBox. Good customer service is proven when there is a problem, and unfortunately, HomeBox has failed to provide the support and accountability I expected.

Home Box Stores UAE !Terrible Delivery & Useless Call Centre! Do not trust Home Box for delivery. Their call centre is completely unequipped to provide actual solutions. Every time you call, they just repeat the same standard protocol: "It is out for delivery, only the driver will call you, we can do nothing." If it does not arrive on time, they just tell you to call back to post a complaint so they can mark it "urgent"—but nothing changes. You just get stuck in a loop of standard lines while your delivery is delayed. Poor service and very poor delivery!

Very disappointed with Homebox’s after‑sales service. A part of my furniture suddenly got damaged despite being handled with full care. When I reported it, they immediately blamed “misuse” without any technical inspection or evidence. Such a conclusion without proper assessment is unfair and shows poor customer support. This experience has seriously affected my trust in the brand.

The online support service is too pathetic. They are so rude and unprofessional. I have really a bad experience. I wanted to reschedule the delivery but the customer service agent straight on my face says, it's not possible before even checking. Very sad for the Landmark. I have been a loyal customer since 2012 but it's quite unfortunate that this is my last order and I will never order from them.

Just one to commend Amal, Bayan, and Marwin from Homebox Sanabis for their excellent customer service. They were very helpful and patient for all our requests. Happy and satisfied customer here👍👏🙌 Bravo Zulu Mrs. Fuentes

I was very disappointed with the Aloe Vera Cervical Support Memory Foam Pillow. I bought it hoping it would provide proper neck and cervical support, but after using it, I woke up with severe back pain and discomfort. Instead of improving my sleep, it made it difficult to rest comfortably. The pillow was either too firm or not supportive enough for my sleeping position, and I had to stop using it after a short time. Unfortunately, it did not meet my expectations, and I cannot recommend it based on my experience.