Homebox StoresReviews of homeboxstores.com

Extremely Disappointing After-Sales Service I am extremely disappointed with my experience with HomeBox. Approximately four months ago, I purchased a sofa that has already developed serious defects, including bubbling, deformation, and deterioration of the upholstery. A product of this age should not be showing such poor quality. I also purchased two mattresses and dininig table with chairs from HomeBox about two years ago, and both have had issues that I reported through multiple complaints. HomeBox representatives visited my home several times, inspected the products, and even discussed arranging a pullout. However, no action was taken afterward, and there was no follow-up. My previous complaint was closed without any resolution, forcing me to raise a revised complaint (No. 9600924). Despite multiple site visits by their team, I continue to be asked to provide the same photographs and information repeatedly. This has caused unnecessary inconvenience and frustration. As a customer, I have been patient and cooperative throughout the process, but the lack of accountability and ineffective after-sales service has been very disappointing. I expected better support from a well-known retailer. I sincerely hope HomeBox resolves this matter promptly by arranging the pickup and replacement of the defective products. Until then, I cannot recommend HomeBox based on my experience with both product quality and customer service.

The Customer Service is not very helpful at all, I asked for a replacement instead of refund but they said No.

I bought a desk for home office and a chair . They had nice options and the delivery was done smoothly.

very worst experience and there is no professionalism at all, Name Taisir - customer care person very rude and he is not ready to solve the problem and instead of solving he is raising his voice himself. not recommended to any one from mu side due to the bad experience.

Here’s a polished review you can use: ⭐⭐⭐⭐⭐ Excellent Service I had a great experience purchasing furniture thanks to Lisa and Pawan. Both were very professional, friendly, and attentive throughout the entire process. Pawan was especially helpful in assisting me with selecting the right items, answering all my questions, and ensuring everything went smoothly. Their excellent customer service made the purchase easy and enjoyable. Thank you, Lisa and Pawan, for your outstanding support. Highly recommended!

تجربتي مع هوم بوكس للأسف سيئة للغاية ولن تتكرر. خدمة ما بعد البيع عندهم تحت الصفر ولا يستحقوا نجمه وحده ولا يوجد أي احترام للعميل أو للضمان المكتوب المنتج ظهرت فيه عيوب واضحة والضمان ما زال سارياً وموجوداً معي تم اخذ الكنب للتصليح وبعد استرجاع الكنب تفاجأت بأن الكنب تم كسر قاعدتها وتوسيخها منهم ولكن عند التواصل معهم تهرّبوا من المسؤولية وبدأوا في اختلاق الأعذار بكل بساطة وبدون أي مصداقية، ادّعوا أن العيب ناتج عن 'سوء الاستهلاك الفردي' لتجنب تصليح المنتج أو استبداله

Terrible company. Delivery hours late and damaged items. Customer service gives no help after multiple calls everyday. Left with damaged items and no one is coming to fix anything.

Such a poor costumer service...do not buy online