Homebox StoresReviews of homeboxstores.com

LThis is my second experience with Home Box, and unfortunately, it has been horrible once again. The level of customer service is extremely disappointing. There is a complete lack of communication, accountability, and willingness to actually resolve problems. You can contact customer service multiple times and still receive no clear answer or meaningful solution. What is particularly frustrating is the attitude of some customer-service representatives. Instead of taking ownership of an issue and helping the customer, you are made to feel as though your problem is an inconvenience to them. A company can make mistakes, but what matters is how it treats customers when something goes wrong. In my experience, Home Box fails badly in this regard. After giving them a second chance, I can honestly say that I will not be giving them a third one. Extremely poor customer service, extremely poor follow-up, and absolutely no sense of accountability. I would not recommend Home Box based on my experiences.

Leaving a review because I am so fed up of this company. Every time I order something from them I just have the worst delivery experience and customer experience and it's just not worth buying from them. My items have NEVER been on time even though I confirm my delivery date with them and pay extra for the delivery date. They just don't show up on the delivery date and wait for you to contact them before they do anything. Even then it's "we apologise for the delay and a member of our customer service team will be in touch". Useless company and I genuinely will not buy from here again even though it's cheap (which is what you pay for by the way... stuff that falls apart within a few months).

Very bad costumer service!

VERY DISAPPOINTING WARRANTY SERVICE We bought a dresser from HomeBox for our baby, but the top started lifting and swelling even before we used it. The dresser has been completely unused because we purchased it in preparation for our baby. We reported the issue, and HomeBox sent a staff member to inspect it. After seeing the dresser, we were told that the top would be replaced within 2–3 days. We waited, but received NO UPDATE whatsoever. We had to contact HomeBox ourselves, only to be told that the case was already CLOSED and the warranty was rejected because the item was supposedly “MISUSED.” This is extremely frustrating and unacceptable. How can an item be “misused” when it has never even been used? What makes this worse is that their own staff inspected the dresser and initially confirmed that the top would be replaced. Then, without proper explanation or evidence, the warranty was suddenly rejected. We bought this specifically for our baby and expected a new product in good condition. Instead, we ended up having to chase HomeBox for a resolution and were blamed for a problem we did not cause. Very poor after-sales service. HomeBox should take responsibility for defective products instead of simply closing warranty cases and blaming customers. ⭐ Would NOT recommend HomeBox based on this warranty experience.

The after sales service was the worst They damage the dresser, Also they bring the screwes that not fit on the wardrobe.. i have a compliment from 7 days now and no one give me a solution for my compliment

An after-sales experience that seriously affected my confidence in the brand My experience with Home Box UAE – Abu Dhabi has gone far beyond a delayed installation. Repeated follow-ups, formal escalation, cancellations without prior notice, and commitments that were not honored have all contributed to a very disappointing after-sales experience. At this stage, the main concern is no longer the installation itself, but whether customers can rely on the support they receive after the purchase. Based on my experience, that confidence has been seriously affected.

Very bad service and quality

If I can remove all stars I would do it. The customer service are only trained to say “we will raise yr concern to the team and get back to u”…. Nothing happens. I purchased a corner sofa. Delivery was scheduled to be on Saturday. The delivery wrote my mobile wrong. So driver eventually contacted a wrong number. So I didn’t get a call, neither did I receive my sofa. When I complained, they said that they don’t work on Sundays and therefore the delivery will be on Monday. This is the worst delivery and customer service.