MTC Kitchen Home NYReviews of home-ny.mtckitchen.com

MTC is my amongst favorite stores in the city. I find a reason to shop here whenever I am in town. I’m going back today to buy a knife to go with the cutting board I just had delivered.

Good communication, on time delivery, well packaged items.

MTC kitchen sent me a defective item a refused to give me a refund or exchange it for the same item. I contacted the Better Business Bureau (BBB) and a representative at MTC kitchen wouldn’t speak w the BBB after multiple attempts. Updating to reflect MTC kitchens reply.. Yes, I did contact you after the grace period of returns and exchanges - that is correct. But this item was a gift and it wasn’t opened in the grace period/ it was defective. It’s not like the customer changed their mind and/or didn’t want it. We couldn’t use the product at all!! It’s an overall bad business strategy to send customers defective items and not replace them regardless of the “return policy.” On top of that, a representative from your company wouldn’t even reply to the BBB. Horrible customer service, horrible business practice and horrible defective products.

delivered as promised, unfortunately many of the items were sold out, but still good choice

prompt delivery, goods are as advertised. prices were reasonable and first time coupon offer was great.

Great customer service and product as described! Customer service was above and beyond! Appreciate their help and was able to receive delivery within 2 days

Efficient and well packed. Smooth delivery.

Ordered a cutting board, realized it was too small and reached out to them to change the order. They were SUPER helpful, friendly, and professional (looking at you Coco) and best of all out everything in writing despite us talking over the phone. Made the whole process really easy and got local delivery in NYC within the next day. Honestly kind of shocked at how amazing the experience was and will definitely be ordering from MTC again and checking out the brick & mortar store.