London
Worst Customer Service
MTC kitchen sent me a defective item a refused to give me a refund or exchange it for the same item. I contacted the Better Business Bureau (BBB) and a representative at MTC kitchen wouldn’t speak w the BBB after multiple attempts. Updating to reflect MTC kitchens reply.. Yes, I did contact you after the grace period of returns and exchanges - that is correct. But this item was a gift and it wasn’t opened in the grace period/ it was defective. It’s not like the customer changed their mind and/or didn’t want it. We couldn’t use the product at all!! It’s an overall bad business strategy to send customers defective items and not replace them regardless of the “return policy.” On top of that, a representative from your company wouldn’t even reply to the BBB. Horrible customer service, horrible business practice and horrible defective products.
Response from MTC Kitchen Home NYNov 22, 2022
Hi London, Thank you for taking the time to leave this review and I apologize that we could not give you the outcome you were looking for. As mentioned in our response to you in August 2022, we received your claim for a refund or exchange, but it was 10 months after you received the item. We try our best to resolve any issues a customer might experience with their order, but too much time passed from when you received the item until you reported the claim 10 months later. We must be notified within 48 hours for any damage or defects as stated in our return policy https://mtckitchen.com/returns-exchanges/