Victoria R.
Avoid This Company – No Customer Support or Refund Process
I placed an order with HomDIY and attempted to cancel it within 24 hours, well within the timeframe allowed in their own cancellation policy, which states that a 20% restocking fee only applies after 24 hours. Despite this, I have received no response to my refund request. There is no functional way to contact customer service, only a broken chatbot and an email address that no one appears to monitor. I’ve sent multiple messages and received zero replies. This company is unresponsive, unreliable, and ignores its own stated policies. At this point, I will be filing a chargeback with my payment provider and reporting them to consumer protection agencies. I demand a full refund immediately. Save yourself the frustration, do not order from HomDIY!
Response from HomdiyMay 16, 2025
Dear Victoria, We’re very sorry to hear about your recent experience and truly regret any frustration this has caused. After reviewing our records, we can confirm that your order and refund request were processed promptly and within the time frame outlined in our policy. It’s possible that our email response may have ended up in your spam or junk folder — we kindly ask you to check there just in case. At Homdiy, we take customer service seriously and always strive to resolve every issue fairly and efficiently. If you still have concerns or haven’t seen our reply, please don’t hesitate to reach out to us again at [email protected]. We’re happy to assist further and ensure everything is resolved to your satisfaction. Thank you again for your feedback — we are always working to improve. Warm regards