Arnita H.
O stars!!!!
O stars!!!!! I am truly disappointed by this company . Placed my order 3 months ago and have yet to receive a shipping confirmation email. I have emailed numerous times to receive a response that their product is on back order and or delay of shipping. I received one email with a coupon for the inconvenience. Today I received an email offering 40% off “Hurry product is selling fast “ I will never order from this company again! We need to send these emails to Sherry Shepherd and to the local News station I am sure that will light some fire under their asses considering they were promoting on her show ! I wish I could give 0 stars !!!!
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines. We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕 Here’s a link to check out the show. https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT