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Hollywood Hair Bar (hollywoodhairbar.com) has 303 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hollywoodhairbar.com
Website
hollywoodhairbar.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 34% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Hollywood Hair Bar ARE NOT SENDING ORDERS after receipt of payment.
Hollywood Hair Bar sent email that they received my order on January 24,2026 & to February 11, 2026, I have emailed several times, called, STILL NO PRODUCTS. No response? NOTHING 😞
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines.
We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕
Here’s a link to check out the show.
https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT
KT
KIM T.
WARNING; DON'T BUY FROM THEM
IF I COULD IT WOULD BELOW A ONE STAR. I placed an order in December 2025, and here we are in February 2025, and still nothing. I was ignored for months. I have to dispute with my credit card company because I am tired of trying to get someone to respond. They keep ignoring me and then block my comments on Facebook to warn others. This company is disgusting, the way they treat customers. They will take your money QUICK FAST and won't deliver any products. I purchased five products from them. I noticed the email stated only one bottle; I asked, "Where is the rest of my order?" They responded on Instagram, stating they had a new system and that my complete order would arrive. THEY LIED! I received only one hair oil, not the two I was supposed to receive, and no other products. Then, when I sent them a photo of the package with the product, they said my complaint had been sent to the repackaging unit. Forgot to add that when whoever on their IG message account responded to the photo, she confirmed my address, which had someone else's name and address, WITH THE PICTURE OF MY PACKAGE WITH MY FULL NAME AND ADDRESS ABOVE IT! I could't make this up! Since that incident, I have tried multiple times to contact them to request a refund, but they have not responded. DON'T SHOP WITH THIS COMPANY, YOU WILL BE SORRY! This is NOT the 1st time. The 1st time I ordered this hair tool, a frequency hair comb, they promoted it, but never shipped it. However, in late 2024, they issued a refund. NOW, I am being ignored. SMH...
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines.
We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕
Here’s a link to check out the show.
https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT
MJ
MJ
Ordered products on December 16, 2025
Ordered products on December 16, 2025 and as of February 2, 2026 have not received anything. I contacted the customer support team and after that they created a FedEx label, but as today 2/2/26, they still have not dropped off the shipment to FedEx. This company is a scam, do not order from them. I opened a dispute charge with my bank and will be filing a scam report with the Federal trade Commission.
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines.
We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕
Here’s a link to check out the show.
https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT
KK
Kisha K.
Order placed and products not received
I placed my order on December 25,2025
Hollywood Hair Bar got paid in full from me and I still have not received my order
I reached out to the company for a status update by email because I called the customer service line and you cannot leave a message. It tells you to just go through the heylove hairbar.com email site or whatever and I sent out repeated emails asking about my order. I received an email back from some lady named Shannon who is a beauty advisor letting me know that my order will be shipped later on the following week after a full month of not receiving my items. I still haven’t seen them then I get a text message from the CEO Tiff with some promotional coupon of Hollywood Hair Bar and she states that she can help me retrieve my order but then when I do give her my information and sent emails and proof of payment from my order she said she doesn’t see a order place but if you go on their website, you clearly see that I placed the order December 25tj and payment fulfilled in full for the products I asked for with an order number and I’m not getting my items I reached out again still no answer. This is ridiculous that I haven’t received my products. I have ordered through them before and been ordering through these guys for years and all of a sudden I’m not receiving my products. This is just ridiculous. I don’t know how else to get through to them because you can’t get through the customer service line you email somebody and then they state your products are coming but are not or someone claims they can’t see the order and tried to say “did I you use a different email” this is hideous - so I mean I’m at a loss here. I’m losing money. These people don’t wanna respond to me correctly and I promise you after this - if I happen to receive my products, I will never do business with Hollywood Hair Bar ever again and I highly do not recommend them as a business to go through with this poor poor type of service. I will find another Black Owned Company to deal with for my hair needs.
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines.
We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕
Here’s a link to check out the show.
https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT
GS
Gaynell S. D.
Ordered an order in October Never Received
Ordered an order in October, still haven't received order. All they do is up date one time saying "order expedited on a day", when that day come, it says" "supposed to have came on that particular day" but never have received the order (#1009010) I've connected the company several times and they say how sorry they are, will send a gift with order to reward for my patience and says there's a problem with the new shipper they recently got, yet still will not return my money or the items. The whole thing is a scam and back in early 2025, I received many orders I placed no problem. Don't know if the owner decided to start scamming people, and taking their money instead of actually sending the order to their customers! Horrible company, they got $60+ from me but never again!!!!
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines.
We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕
Here’s a link to check out the show.
https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT
JJ
Juanetta J.
Pitiful Customer Service
I would give a 0 rating if it were possible. I placed an order around the first of December. It is now January 30th. I have not received any follow-up or explanation for the delay. I reached out to the company and they have failed to offer a reply. Needless to say, I will not order from this company again.
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines.
We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕
Here’s a link to check out the show.
https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT
CS
Call S.
Placed an order waaay back in September…
Placed an order waaay back in September and here it is January and still nothing. I was ignored for months. Had to open a dispute with my credit card company to finally get them to upload fake tracking information which is still pending from 2 months ago yet they still won’t respond and I still haven’t received anything. My card issuer finally just went ahead and reimbursed my money. They’re only uploading tracking numbers months later now to try to stop us from winning the dispute. The tracking numbers don’t work. Do not trust these people! Never again!
UPDATE: THE COMPANY REPLIED WITH A LIE! THE ORDER WAS STILL NEVER DELIVERED AND I ALSO NEVER RECEIVED ANY SO CALLED GIFT CARD THAT THEY'RE CLAIMING TO HAVE SENT, EVEN THOUGH I WOULDN’T DARE USE IT IF THEY DID. WHAT A WAY TO ADD INSULT TO INJURY!
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines.
We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕
Here’s a link to check out the show.
https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT
JE
Jenn
I made a large purchase from…HollywoodHairBar
I have not received any thing that I ordered over a year ago from this company. The response is misleading.
I made a large purchase from HollywoodHairBar since the spring of 2025. To date, I'm still waiting for the items I bought. They refused to communicate with me and refund my money. This company is a SCAM. Buyers beware. Don't waste your time.
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines.
We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕
Here’s a link to check out the show.
https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT
