Denise F.
Like the product, but not the service
Ordered this for a second time. First time i ordered, it didn't show up until i had to make several calls and then it just showed up. Works on the short parts of where my hair is thinning and falling out. So because it worked i decided to order it again but this time in a bigger bottle. Well again it didn't show up when expected. Called and emailed to see what happened to my product. They could not find the email confirmation, but the card that was used was charged. Found the email saying that they received my order an I will get an email confirmation when it is mailed out. Two weeks later still no email and no product. So again i am email and calling. A few days later it shows up.....Bottle is no bigger than the small bottle. Just a different design. Will i order again?? Maybe not. I am all about customer service. Don't give an estimated date if you can not fulfill the date that was estimated. This was ordered before the holidays. So i could understand if it was on back order for but because it was done before the holiday there really isn't an excuse. This is why they ask for emails, So if there is an issue you could email the customer and let them know.


