Captain A.
This brand is a scam
I would strongly advise others to be cautious when dealing with this business. I placed an order in October of last year and, to this day, I have not received my items. After reaching out through Instagram, they initially responded and assured me that my order would be sent out. However, after some time passed, communication completely stopped and my messages have gone unanswered. This has been a very frustrating and disappointing experience, especially after giving them multiple opportunities to resolve the issue. A business should prioritize customer service, communication, and accountability none of which were demonstrated in my case. I would recommend others think twice before placing an order here.
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines. We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕 Here’s a link to check out the show. https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT