Jade
Terrible experience with this company
Terrible experience with this company. I placed an order in February 2025. It’s July 2025. I have not received my order or a refund. The company stopped responding to me completely. No refund no communication NOTHING.. highly disappointed
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines. We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕 Here’s a link to check out the show. https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT


