HolisticBagsReviews of holisticbags.com

HORRIBLE EXPERIENCE! Losing faith in this company. Ordered my first bag from the company back in May based on the fact the company stated there was a 100% satisfaction with 60day return. The bag came and I was shocked at how big the large bag was. My mistake, but I liked the quality despite the fact that I paid extra for the zipper which is only approx 3/4 the length of the bag centered in the middle leaving gaps on both sides. Ok, I can deal with that, and instead of using it as a purse chose to keep it and use as a tote. Which was great. Decided to order two handbags. Measured the bags and tried to compare what the actual size would be between the small and medium. Looked at videos to determine the size etc. chose to order small, based on the satisfaction guarantee and 60 day refund policy. Even ordered one for a friend for graduation! My bag came and I was SHOCKED at how small it really was! Immediately reached out to the company for assistance returning the item, and received one response wanting me to send measurements of the bag. Went through their online return policy and found it is a 30day policy with multiple requirements such as the product must be unused and unopened! Returned in shipping material it came in which was a grey plastic bag! And required the paper receipt ( they never included one)! I sent 2 emails requesting information and clarification which they have not responded to! I sent another communication asking to cancel the order for my friend per their policy since I never received confirmation the bag was in the process of completion and the response received was they couldn’t cancel the order because it was in the production process. Hmm how convenient for them when I received the production status via emails on the other bags, but not my friends until I asked to cancel it! I am disappointed in the customer service and hope to receive a response so I can order the medium. If they don’t respond soon and live up to their guarantee, I will have to dispute with credit card company and warn people not to do business with the company! 07/12/23@2003PST. Thank you for the response Sandy. Unfortunately, I have NOT received a response from your company as you state in the response below, and YES I have checked my junk folder, trash folder and incoming folder. I have received several emails soliciting additional orders with enticements of discounts, but have yet to receive a response regarding a resolution to this matter. I have also gone onto your website and made several attempts to “chat” with a live person and every time I have done so, it states there is no one available at the time and that I could send a request for assistance. I have also included my phone number in a couple of emails and requested a call back to straighten this out and I have yet to receive a call. 7/12/24@2016 Sandy, I just received an email from Jennifer and I have responded. 7/26/23 UPDATE: the solution from customer service is they allowed me to purchase the medium bag for the difference between the small and medium size plus shipping. They are now stating that since the bags were ordered via a discount offer from their emails there is a NO RETURN policy. I received confirmation last night that my bag is being shipped, however it states they are shipping a small to me! I reached out to the company and NO RESPONSE. I will update again when the bag is received. Be very careful doing business with this company! Update 8/16: the company stated that because the handbag was purchased with a discount offer from an email the best they could do to resolve this issue was allow me to purchase a medium for the difference between the small and medium plus shipping and handling, but they would only allow this for one of the handbags. I agreed to the offer and received my handbag and it is just as lovely as the others. A word of warning to future customers: don’t take their word for 100% satisfaction and return within 60 days when you get an email that gives you a discount. The company does not honor that if a discount was applied. Search their website for the actual return policy stating personalized items, discounted items and a plethora of exclusions are applied before they assist you. And don’t believe language regarding a refund or exchange. They were kind enough to allow me the purchase of a medium bag at the cost of the difference in sizes plus shipping and handling, but will never do business nor recommend them again