HolisticBagsReviews of holisticbags.com

Response from HolisticBagsDec 12, 2024

Dear Debra, Thank you for sharing your concerns with us. We sincerely apologize for the delay in receiving your bags. We understand how important it is to have your items in time for Christmas, especially when they are intended as gifts. Our items are made to order, which means that production and shipping can take some time. We are actively working to improve our processing times, and our staff will reach out to you via email shortly to provide updates on your order status. We appreciate your patience and understanding during this time, and we want to reassure you that we are here to help. Thank you for your support, and we hope to resolve this for you soon.

Response from HolisticBagsDec 12, 2024

Dear Paula, Thank you for sharing your concerns with us. We sincerely apologize for any anxiety or disappointment you’re feeling regarding your order. We understand how important it is to have your bags in time for Christmas, especially as gifts for your daughters. Our items are made to order, which means that production and shipping can take some time. We strive to communicate our timelines clearly, but we regret that this has caused you stress. Please reach out to us via email at [email protected], and we’ll be happy to check the status of your order and provide you with any updates. We truly appreciate your understanding and patience, and we hope to prove that we can meet your expectations. Thank you for giving us a chance, and we wish you a blessed holiday season!

Response from HolisticBagsOct 4, 2024

Hi Deborah, Thank you for your feedback, and I’m sorry to hear that you’re having trouble with our website. We appreciate you bringing this to our attention. Please try visiting our site again using this link: https://holisticbags.com/ We hope this works for you, but if you continue to experience any issues, please don’t hesitate to reach out to us via email at [email protected]. We’re here to help and want to ensure you have a smooth shopping experience. Thank you for your patience, and we look forward to serving you soon!

Response from HolisticBagsJan 31, 2024

Hi Jack, Thank you for taking the time to share your experience with us. I apologize for the inconvenience caused by the delay in receiving your order and the issues with the quality and personalization. I understand your frustration with the time it took for your order to arrive, as well as the disappointment in finding a hole in the purse and an incorrect engraving. We strive to deliver high-quality products and provide accurate personalization, so it's disheartening to hear that we fell short in this instance. We have sent you an email and kindly request you to provide us with some pictures of the damaged replacement item. These will help us to understand the situation better and ensure it does not happen in the future. Also, this is key for processing your request. We appreciate your patience and look forward to resolving this matter for you. Regards, Bessie

Response from HolisticBagsNov 29, 2023

Hi Margaret, Thank you for taking the time to leave a review and bringing this to our attention. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience you've experienced. Being aware of the issues you described, our support team has already reached out to you via email to rectify the situation and clarify the option for accessories. We are committed to resolving any issues and finding a satisfactory resolution for you. We appreciate your patience and look forward to resolving this matter for you. Best wishes, Sandy

Response from HolisticBagsNov 22, 2023

Dear Lodeea, We are so sorry to hear about the unfortunate experience you had with your shipping and your daughter's bag. Your feedback is incredibly important to us because we genuinely want you to have an excellent shopping experience. We have sent you an email and kindly request you to provide us with some pictures of the extra fee you paid for shipping. These will help us to understand the situation better and ensure it does not happen in the future. Also, this is key for processing your request. Thanks again for bringing this to our attention, and once more, our sincere apologies for the inconvenience caused. We appreciate your understanding and willingness to reconsider your review on Trustpilot once we have addressed your concerns to your satisfaction. Regards, Sandy

Response from HolisticBagsNov 3, 2023

Querida Gabriela, Gracias por tomarse el tiempo para brindarnos sus comentarios y expresar sus inquietudes😥. Valoramos enormemente su satisfacción y nos disculpamos sinceramente por cualquier inconveniente que haya experimentado. Nuestro equipo de atención al cliente ya se ha puesto en contacto con usted por correo electrónico para solucionar el problema y encontrar una solución para reemplazar el artículo. Para ayudarnos a resolver sus inquietudes rápidamente, le solicitamos amablemente que nos proporcione algunas fotografías que muestren los problemas que mencionó, en particular las dimensiones de la cubierta de su Biblia. Estas imágenes permitirán a nuestro equipo de control de calidad investigar el asunto a fondo y determinar la causa del problema. Gracias una vez más por informarnos sobre esto. Esperamos sinceramente que podamos resolver el asunto a su completa satisfacción antes de finalizar su evaluación. Saludos, Sandy

Response from HolisticBagsOct 16, 2023

Dear Debbie, Thank you for taking the time to share your feedback and I'm sincerely sorry to hear that you're not completely satisfied with your purchase. We strive to provide information that is as accurate as possible to help our customers make informed buying decisions. However, we understand from your review that the size and the interior quality of the bag didn't meet your expectations. To assist us further in investigating your concerns, our customer service team has sent you an email asking for photographs of the bag. This will help us to better understand your concerns and help us in rectifying the issue. Additionally, I would like to clarify that although some of our products are made in Hong Kong, we always ensure they meet strict quality standards before they are shipped to our customers. We strongly believe in providing excellent value for money, and we deeply regret any failure in this instance. We are committed to making this right and ensuring you have a positive experience with us moving forward. Thank you once again for giving us the opportunity to rectify the situation and please don't hesitate to reach out via our customer service email if you need any further assistance. Best Regards, Sandy