HolisticBagsReviews of holisticbags.com

Response from HolisticBagsDec 4, 2024

Hi Eileen, We sincerely apologize for the frustration you've experienced regarding your order. We understand how important it is to get everything right, especially when it comes to Christmas gifts. Our staff has replied to your emails, and we appreciate your patience as we work through this situation. We understand that the adjustable straps and zipper closures are essential features, and we're here to assist you in modifying your order. Thank you for bringing this to our attention. We value your feedback and are dedicated to improving our customer service experience.

Response from HolisticBagsNov 27, 2024

Hi there! 😊 Thank you for your lovely review! We’re so glad to hear that you love the bag you received and that it’s perfect for your holiday drawing! We apologize for any confusion regarding the other two personalized bags. They are shipped separately, so they should be arriving shortly. If you need tracking information or have any questions, please feel free to contact us via email at [email protected]. We appreciate your patience, and we’re here to help! Enjoy gifting your beautiful bag! 👜

Response from HolisticBagsJan 1, 2024

Hi Valerie, We sincerely apologize for the significant delay and the frustration it has caused you. We truly regret that your original plan to gift the bags at Christmas was disrupted, and we understand the additional expenses you incurred to purchase alternative gifts. We are truly sorry for the disappointment and inconvenience caused during what should have been a joyful time. We assure you that we are actively working to resolve the remaining issues with your order and to ensure the timely delivery of the remaining bags. We understand that your trust in our company has been shaken, but we would appreciate the opportunity to make it right and restore your faith in us. Once again, we apologize for the experience you've had, and we appreciate your honesty and feedback. We will learn from this situation and take the necessary steps to improve our processes and customer service. Regards, Sandy

Response from HolisticBagsSep 28, 2023

Dear Vilma, Thank you for the update on your order, we're delighted to hear that you've received your handbag! We hope that you find it satisfactory and that it meets your expectations. Please know that we deeply appreciate your feedback and take it as an opportunity to continually improve our products and services. If you have found your complete order to be to your liking, we encourage you to consider updating your rating, as it truly helps us and future customers. If, however, there's still something you're not completely happy with, do not hesitate to contact us at our customer support email [email protected]. We are always here to assist you and ensure we meet our commitment to full customer satisfaction. Once again, thank you for choosing Holisticbags. We hope you enjoy your new personalized items! Best regards, Sandy