HolisticBagsReviews of holisticbags.com

Response from HolisticBagsJan 8, 2025

Dear Russ, We sincerely apologize for the delays you’ve encountered with your order, and we understand how disappointing this situation is, especially when it involves gifts for your wife and daughter. Our items are made to order, which typically means a total production and shipping time of 20-25 business days. We strive to meet these timelines, but sometimes unforeseen delays occur, especially during busy seasons. I understand that the tracking information can feel unclear, and I’m sorry for the frustration this has caused. We will do our best to expedite the process and keep you updated on your order’s status. Your feedback is invaluable to us, and we are committed to improving our communication moving forward. Thank you for your understanding and patience. We hope to resolve this for you soon.

Response from HolisticBagsJan 4, 2025

Dear Hannah, We sincerely apologize for the disappointing experience you’ve had with your order. We understand how frustrating it can be when expectations are not met, especially when you were hoping to give these bags as Christmas gifts.😔 We want to clarify that items can sometimes be shipped separately, and we appreciate your patience during this busy season. Our team is committed to resolving any issues, and we will ensure that we check on your order status and respond to all emails within 24-36 hours. We’re truly sorry for the lack of communication and for not delivering your full order on time. Your feedback is invaluable, and we are working diligently to improve our service. Thank you for your understanding, and we hope to regain your trust.

Response from HolisticBagsJan 3, 2025

Dear Pat, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience of receiving only one of the two bags you ordered. We understand how frustrating this can be, and we appreciate your patience. Occasionally, items are shipped separately, which can lead to confusion, and we’re working to improve this process. We’re also sorry to hear that the material of the bag did not meet your expectations. We strive to provide accurate descriptions and high-quality products, and your feedback helps us do better in the future. If you have any questions or need assistance regarding your order, please feel free to reach out to us at [email protected]. We’re here to help and want to ensure you have a positive experience with our products. Thank you for your understanding, and we hope to resolve this for you soon.

Response from HolisticBagsJan 3, 2025

Dear Vivian, Thank you for sharing your experience with us. We sincerely apologize for the delays you've encountered with your order and understand how disappointing it is not to have your handbags in time for Christmas. Regarding the unpleasant odor, this can sometimes occur with new leather items due to the natural materials used. We recommend leaving the bag outside in a well-ventilated area for a few days, which often helps to reduce any lingering smells. We understand your concerns about returning the items, especially with the short time frame. If you have any issues or need assistance, please don’t hesitate to contact us at [email protected]. We’re here to help and want to ensure you have a positive experience. Thank you again for your understanding, and we hope the remaining bags arrive soon!

Response from HolisticBagsDec 31, 2024

Dear Jay, Thank you for sharing your experience, and we sincerely apologize for the difficulties you've faced with your order. We understand how frustrating it is not to have received your items, especially when they were intended as a Christmas gift. As our products are made to order, the production and shipping times can take longer than expected, typically around 20-25 business days. We are truly sorry for the delays and the lack of communication you’ve encountered. This is not the experience we strive to provide, and we appreciate your patience. We will do our best to push for your remaining items to be delivered as quickly as possible. Please know that your feedback is invaluable to us, and we are here to assist you. Thank you for your understanding, and we hope to resolve this for you soon!

Response from HolisticBagsDec 28, 2024

Hi Terra, Thank you for taking the time to share your concerns on Trustpilot. We sincerely apologize for the frustration you’ve experienced with your order and the delay in our response. We have been handling an overwhelming number of inquiries, which has unfortunately led to longer response times.😔 We understand how important it is to receive your items promptly, especially after your order in November. Our staff has reached out to you via email with tracking updates to keep you informed. We are committed to doing our best to ensure your bags are delivered as soon as possible. We value your feedback and take your concerns seriously. Please know that we are here to assist you further. Thank you for your patience.

Response from HolisticBagsDec 28, 2024

Hi Samantha, Thank you for sharing your thoughts with us on Trustpilot! We sincerely apologize for the delays you’ve experienced with your order. We understand how disappointing it is not to have your items arrive in time for the holidays, especially when you ordered in mid-November. As a made-to-order company, our production and shipping times can be longer than expected, and we’re truly sorry for any confusion this has caused. Our staff has reached out to you via email with tracking updates to keep you informed about your order’s status. We are doing our best to ensure your items are delivered as soon as possible. We appreciate your patience and understanding, and we’re here to assist you further if you have any additional questions. Your satisfaction is important to us, and we want to make this right.

Response from HolisticBagsDec 25, 2024

Dear Angela, We sincerely apologize for the distress and disappointment you are feeling regarding your order. We understand how important these gifts are for your Christmas celebrations. Typically, our production process takes 5-7 business days, followed by another 15-20 business days for shipping. Unfortunately, during this busy season, we have experienced delays that have affected our usual timelines.😔 We are actively working to expedite your order and will do our best to ensure it arrives as quickly as possible. We truly regret the lack of updates and any impact this has had on your holiday plans. Your experience is important to us, and we appreciate your patience during this time. Thank you for your understanding, and we wish you a wonderful holiday season despite this setback.