HolisticBagsReviews of holisticbags.com

Response from HolisticBagsJan 8, 2025

Dear Cyndi, Thank you for sharing your feedback about the Daisy medium bag! We’re genuinely sorry to hear that you’re having difficulty with the zipper. It’s important to us that our products not only look beautiful but also function properly. We appreciate your patience and want to resolve this issue for you. If there is a specific quality concern, please reach out to us at our contact email so we can assist you directly. We also apologize for the confusion regarding the promised wallet. Your satisfaction is our priority, and we want to ensure you receive everything you were entitled to. We’re glad to hear you find the bag gorgeous, and we hope to make your experience with us a positive one moving forward. Thank you for your understanding!

Response from HolisticBagsJan 4, 2025

Dear Donna, We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how frustrating it can be when there are delays and communication issues, and we’re truly sorry for any confusion caused by the site freezing.😔 As our items are made to order, the typical production and shipping time is 20-25 business days. We appreciate your patience during this process, and we understand the importance of timely delivery. We are here to help resolve any outstanding issues you may have. Please feel free to reach out to us directly, and we’ll do our best to assist you promptly. Thank you for your understanding, and we hope to ensure your satisfaction moving forward.

Response from HolisticBagsJan 3, 2025

Dear David, Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you have only received the free billfold and are missing the other item from your order. We understand how disappointing this can be, and we sincerely apologize for any inconvenience caused. Sometimes, items can be shipped separately, which can lead to confusion regarding deliveries. We’re actively working to improve this aspect of our service to ensure a smoother experience for our customers. If you need further assistance or have questions about your order, please don’t hesitate to contact us at [email protected]. We’re here to help and want to make sure you receive everything you ordered. Thank you for your understanding, and we appreciate your patience as we work to resolve this issue.

Response from HolisticBagsJan 3, 2025

Dear Donnetta, Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear that you haven't received both of your bags yet. Sometimes, items can be shipped separately due to various factors, and we understand how frustrating that can be. To assist you further, please contact us at [email protected] via email. We’ll be happy to look into your order and provide you with the latest updates on the missing bag. Your satisfaction is important to us, and we want to ensure you receive everything you ordered. Thank you for your patience and understanding. We look forward to resolving this for you soon!

Response from HolisticBagsJan 3, 2025

Dear Darlene, Thank you for your feedback. We’re sorry to hear that you’re experiencing an unpleasant smell with your bag. This can sometimes happen with new leather products due to the natural oils and materials used in their production. We recommend leaving the bag outside in a well-ventilated area for a few days. This can help the leather breathe and reduce any lingering odors. We appreciate your understanding as we work to ensure our products meet your expectations. If you have any further questions or concerns, please feel free to reach out. We’re here to help and want you to love your purchase!

Response from HolisticBagsDec 31, 2024

Dear Nancy, Thank you for sharing your concerns with us. We are sincerely sorry to hear about the delay in receiving your bag, especially during a time when you were looking for something uplifting. We understand how disappointing this situation must be, and we truly apologize for any frustration it has caused. As our items are made to order, the production and shipping times can take longer than expected, typically around 20-25 business days. We appreciate your understanding as we work to fulfill each order with care. We will do our best to push for your order’s status and expedite the process. If you’d like to track your order or have any further questions, please feel free to reach out to us at [email protected]. Your support means a lot to us, and we hope to resolve this for you quickly!

Response from HolisticBagsDec 12, 2024

Dear Helen, Thank you so much for your kind words about our products! We’re thrilled to hear that you love them. However, we sincerely apologize for the delay in receiving your order. We understand how important it is for our customers to get their items in a timely manner, and we appreciate your patience. Our products are made to order, which can sometimes lead to longer processing and shipping times. We are continuously working to improve our delivery timelines to enhance your shopping experience. If you have any further questions or need assistance, please feel free to reach out. We’re here to help and are committed to ensuring your satisfaction. Thank you again for choosing us, and we hope to serve you better in the future!

Response from HolisticBagsDec 4, 2024

Hi PLees, We’re so glad to hear that you love the bags and appreciate their beautiful design! It’s wonderful to know that they stand up well and meet your expectations. We understand that waiting for delivery can be frustrating, and we truly appreciate your patience during that time. It warms our hearts to hear that your sister loved her bag as a gift. We believe that every bag can carry a special message, and we’re honored that it serves as a reminder for her to be strong and courageous. Thanks again for your support, and we look forward to serving you in the future! 😊