HolisticBags is a unique store that specializes in crafting high-quality leather handbags inspired by Bible verses. Each bag is carefully designed with Christian symbolism and features a personalized touch with the customer's name engraved on it. The store's products are not only stylish and functional but also serve as a reminder of the customer's faith and values. Whether you're looking for a special gift for a loved one or a treat for yourself, HolisticBags has a variety of styles to choose from that will suit any occasion. As a Christian-focused store, HolisticBags is committed to providing excellent customer service and creating products that inspire and uplift its customers.
HolisticBags (holisticbags.com) has 430 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
holisticbags.com
Website
holisticbags.com
Category
Accessories
Location
Montebello, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: February 2026.
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The bag is beautiful, but took over a month to get here. It comes from China, which is not disclosed. After the order sitting in Chicago for 2 weeks, I tried contacting the company to see what was going on. No response. I will not be ordering from this company again. You would think that being a Christian company, they would be more transparent and have better customer service.
Response from HolisticBagsJan 14, 2025
Hi Selena,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience and the delays you faced with your order. We understand how frustrating it can be when a package takes longer than expected, especially when communication is lacking.
After checking our records, we couldn't find any correspondence under your name, which is concerning. We strive to provide excellent customer service, and it's disheartening to hear that we fell short in this instance. Please reach out to us directly at [email protected] so that we can assist you further and address your concerns.
We genuinely appreciate your feedback as it helps us improve our services. Thank you for your understanding, and we hope to resolve this matter for you soon.
AL
Alicia
Too many CONS and not enough pros to order again!
The outside of both bags are nice and they seem to be quality made. However, I paid extra for zippers and when I received the bags, the zippers do NOT zip completely from side to side. There's at least a 2-inch gap on each end of the zipper where it's open. So, if my bag falls over, there's a good chance something will fall out of the bag even if it's zipped completely. Plus, there's about 2-iches of extra zipper hanging on the end that actually could have been attached to give more zipper to close properly. If that makes sense. Another disappointment is the lining of both bags. The lining is a bright YELLOW color that doesn't match either bag and it's actually super ugly. I purchased these bags on 11/23/24 in one order but had to pay for shipping per item. In order to get shipping updates, you have to sign up for an app called "shop." Both items were late for Christmas presents and they did come separately. When I contacted the company about the status of my order it took several days for a response. The company is in China, but you don't know until after you purchase. That's very deceiving! Lastly, from the moment I placed my order this company spammed my email to the extreme. Just to leave this review, I had to sign up for "trustpilot." So much hassle and NOT worth the purchase.
Response from HolisticBagsJan 8, 2025
Dear Alicia,
We sincerely apologize for the challenges you’ve faced with your order and appreciate your detailed feedback.
We’re glad to hear that you find the outside of the bags nice and well-made, but we’re truly sorry to learn about the issues with the zippers and lining.
We understand the importance of functionality, and we regret that the zippers did not meet your expectations. Your concerns about the gap at the ends are valid, and we will certainly investigate this issue further. Additionally, we appreciate your input regarding the lining color; we want our products to not only function well but also look great.
Regarding shipping, items can sometimes ship separately, and we’re sorry for any delay this caused, especially during the holiday season. We also appreciate your feedback on communication and email notifications, and we will work to improve this aspect of our service.
Thank you for sharing your experience with us. If you have any further concerns or specific issues, please reach out to us at our contact email. Your satisfaction is our priority, and we hope to resolve this for you.
LC
Linda C.
Very disappointed in the quality of…
Very disappointed in the quality of this product for the price I paid. Not worth the money. Also I got emails about a craftsman making my bags and the stringent quality control when in fact the bag was shipped from China. I feel like I was lied to and taken advantage of
Response from HolisticBagsOct 25, 2024
Dear Linda,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’re disappointed with the quality of your bag and that your experience didn’t meet your expectations. 😔
To better assist you, could you please send us a picture of the product via email at [email protected]? This will help us understand the issue and provide the support you need.
We appreciate your honesty and are committed to addressing your concerns. Thank you for giving us the chance to make this right!
SM
Sherry M.
I only received one of my 2 bags…
I only received one of my 2 bags ordered. The one with Angel has still not arrived
Response from HolisticBagsFeb 12, 2024
Dear Sherry,
Thank you for your feedback and for bringing this matter to our attention!
Sometimes, due to logistical reasons, items from the same order may be sent separately to ensure they reach you as quickly as possible. Rest assured, we are here to assist you in locating the remaining bag with Angel.
To resolve this matter promptly, kindly contact our customer support team via email at cs@holisticbags. Please provide your order details, including the order number, and we will investigate this further for you. Our dedicated team will ensure that you receive the 2nd bag as soon as possible.
Once again, we apologize for the inconvenience caused. We appreciate your understanding and cooperation in this matter.
Best regards,
Sandy
Holisticbags Customer Support
PA
Pastor Anita G.
Great disappointment
1. Bags too big. No description on ordering as to size.
2. Gift box which had to pay extra for, damaged and unattractive.
3. Zippers are cheap!!....Don't slide well. Doubt they will last.
4. Disappointed and regret ordering. Too much money for product. Would have never purchased if in a store.
Response from HolisticBagsFeb 10, 2024
Dear valued customer,
Thank you for taking the time to provide feedback on your recent purchase from Holisticbags. We apologize for any inconvenience or disappointment you may have experienced.
Regarding the sizing issue, we would like to inform you that a size chart is available on our website for each bag. We understand how important it is to have clear information, and we apologize if this was not made clear during the ordering process.
We are sorry to hear that the gift box and zippers arrived damaged and unattractive. This is certainly not the quality we strive to provide. We encourage you to reach out to our customer support team at [email protected] with pictures of the bag/box and your order details so we can assist you further.
We sincerely apologize for the overall disappointment you have experienced with your order and will work on a suitable resolution for you.
We want every customer to be completely satisfied with their purchase, and it is concerning to hear that you feel the product did not meet your expectations. We appreciate your feedback and will use it to improve our products and services in the future.
Thank you for choosing Holisticbags.
Best regards,
Sandy
RE
Rebekah
Disappointed in handbag
The one handbag I received the picture is not how I approved it and it looks awful. I'd like to send it back and have it done properly.
Response from HolisticBagsFeb 5, 2024
Hi Rebekah,
Thank you for taking the time to leave a review and bringing this to our attention. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience you've experienced.
Being aware of the issues you described, our support team has already reached out to you via email to rectify the situation. To assist in resolving your concerns more effectively, it would be most helpful if you could provide us with some photos of the issues you described. These images will aid our quality assurance team to determine the cause of the issue swiftly. We assure you that we will do our utmost to rectify this matter and ensure your satisfaction. We appreciate your patience and look forward to resolving this matter for you.
Regards,
Bessie
BB
Bethany Benitz H.
Bags are not worth cost
Don't show pictures only of the bags with accessories. Make it plain that to receive bags with zipper closure and removable handles these items cost extra. People believe this is a Christian company, but we are taken advantage of since you will not make sure we are completely satisfied with our purchase. The bags are not worth their cost.
Response from HolisticBagsOct 30, 2023
Hi Bethany,
Thank you for reaching out to us and sharing your feedback regarding your recent purchase. We apologize for any confusion or dissatisfaction you experienced with our product and the pricing structure.
We understand your concerns about the clarity of product images and the additional costs associated with features like zipper closures and removable handles.
We have carefully reviewed your case and have taken your feedback to heart. As a result, we would like to reply you with two offers that we believe will help resolve the situation to your satisfaction. These offers have been communicated to you via email, and we kindly request that you review them and respond at your earliest convenience. We appreciate your understanding and hope you'll update your review once you accept our offer.
