Holiday Isle PropertiesReviews of holidayisle.net

This was my second year booking here. Last year was wonderful! Condo was very clean, it had the extra items that the contract lists that they wont provide. The beach chairs were included in the rental and we even had covered parking. The price was the best around. Booking was easy and the customer service was 5 star. Shame on me for expecting the same quality and service booking this year. I paid a little more than $2100 for 5 days. I was told you receive a discount if you have booked in the past. Customer service did not honor this when I spoke to them on the phone. This is the only vacation my two children and I take. Unfortunately, my daughter broke her ankle prior to our vacation. I asked customer service if there was anyway to reschedule for another time. My daughter wasn't able to travel, much less could she use crutches on the beach with a cast wrapped up to her knee. I didn't want the money back, just a vacation with my kids. I asked if it was possible to reschedule during the slower winter months. I didn't care what unit they put us in as long as we could reschedule. Customer service advised no rescheduling, no refund, there is nothing they can do to help. I asked about staying a shorter time or if any fees or refund could be issued because we didn't want to come without my daughter. Customer service advised there was nothing they could do. I was willing to provide ER documents and anything that was needed to prove of the emergency. Holiday Isle customer service was of no assistance. I understand contracts and policies but you'd think for certain situations they would be helpful, especially for returning customers. I decided to go without my daughter a day later than our check in date. I regret traveling the 4 hours for what became a nightmare. The unit had a strange smell and was dirty. The stove top was not cleaned and had food crumbs on it. Hair in the master bed, thick, black mold came out of the bathtub drain as soon as you turned the water on, mold was in the shower head, walls, exterior tub, including around the toilet. Body hair was on the walls of the shower and around the toilet. The black mold continued to wash out, floating all into the tub. I attempted to clean it out but there was such a thick build up, pieces of mold continued to float in the water. I wound up purchasing my own cleaning products and we used the small bathroom. We killed a roach and a few bugs inside the condo. There were flyers posted around that the exterminator would be on the property the following week. The elevator floors stay wet, stink, and have no ventilation. Trash shoot can be smelled by the elevators. Beach chairs not included that are an extra $60 a day plus a tip. Last, I became ill and went to the Ft Walton Urgent Care who then sent me to the Ft Walton ER. After a 6 hour ER visit of tests/scans, I was discharged. At that point it was time to pack up and leave. The entire experience was horrible. Again, I understand contracts and policies. Each unit is probably privately owned but they are managed by the same company who has leverage to accommodate and take care of the customers. I had hoped to use this company and stay here every summer but never again! Cleanliness is top priority for me, next is accommodating customers with good service. Its what we pay for. Once I returned home and got well, I wondered why didn't they allow me to get travel insurance when I called several times? Lesson learned!

These people are ruthless and awful. I wouldn't stay at one of their properties for free. We simply wanted to move our reservation by 5 days, due to the incoming cat 4 hurricane and they would not accommodate that request and I paid $300 additional for an insurance policy. They were more worried about their owners receiving commission versus us traveling and making it there safely. All I asked for what to be put in another condo ( not even the same one, just whatever was available) 5 days later after the hurricane passed

Going to Destin was a lot of built up excitement, the condo we reserved happened to be the only one available during the busy 4th of July week in sandpiper cove, we reserved this area so that we could stay near our friends in sandpiper cove. Sandpiper cove itself was nice, clean and convenient. Condo 8113, left a lot to be desired- walking in, the room was a disappointment. The first notable item was the panel box with exposed wires, underneath was a dirty wall, it had approximately 100.00 worth of furniture in it, the loveseat had a huge stain from something in the middle of it, the toilet was still gross, the bathtub was old and scratched up but clean, the condo was a studio that had a Murphy bed, kinda cool until you got ready to pull it out and the stains on the bottom left us wondering if someone was killed under it. On the bright side, it had a new microwave and the fridge was clean and the washer and dryer was great. The floors were fairly in okay condition but mostly scratched. The third day there I killed two roaches. And the patio furniture consisted of a broke down beach chair with a matching vinyl mat (nice touch). The back door didn’t lock we had to find a stick to keep the door locked. So basically in summary- compared to the motel 8 down the street that was charging 539 a night I guess we will consider ourselves to have had a “good deal”, but maybe the motel 8 would have been a better option. My suggestion would be, that what we paid for the week, they could use that money to do a few upgrades as the square footage is not that much and our weekly price could totally do it! Will not stay here again. At least not in this unit. We did not complain to anyone, as during this week the options on where to stay were limited with boat slips- so we sucked it up, went to Walmart, bout some covered for the seating areas, some blankets for the bed, some mats for the bathroom floor and tub and decided to not think about anything but enjoying the rest of our time in beautiful Destin.

My truck was backed in to by a gentleman named Reid Joyner with emerald coast all purpose llc that contracted for the property. I didn't know that he did but he reached out to me the next day to inform me of what happened. He stated he would pay for the repairs and all I had to do is get estimates and send to him. I let him know that I was from Atlanta and would get them when I got back. I got the estimate for him and sent it to him. That's when it all went downhill. He called back and told me that he didn't feel as though he did that much damage to my truck and his friends told him that he should not pay it. The estimate was around $1200 and his wife and friend stated that it should not be more than $300. I called and texted for another week or two and he wouldn't answer back. I had to call from my work phone for him to answer. When he heard my voice there was a loud sigh. He stated that he wasn't going to pay the estimate so we agreed on him to send me a check for $500. So he claimed that he was going to send it that day. I had not received it in a week so I attempted to call again and text. He started putting me straight to voicemail. Called from a different number again and he answers of course. I stated that I had not received the check still and he stated he was tired of this situation and he was done with it. He hangs up the phone on me and I have never heard back from him again. So I am stuck with getting this fixed myself.

Terrible rooms

Terrible experience with Holiday Isle property and we will never stay at a property managed by them ever again. Check in is not until 5pm which is outrageous! The office closes at 5 so one is forced to drive to the home location to pick up the keys. By the time we finally receieved the keys to our property we arrive and try to open the door and realized we were given the wrong keys! We had to call the emergency number and we were offered no explications and or apologies. We had to wait 30 minutes and drive back to Holiday Isle to pick up the correct key. Terrible terrible terrible experience. The property we stayed at was filthy and so poorly cared for.

Dirty and ran down.

Was annoying that it wanted us to use an app on the phone vs just letting us use a web browser. Annoying that the property we stayed at was completely fenced in with security. You couldn't walk anywhere because of the fence, and then you couldn't easily get uber or food through the gate without making additional phone calls.