Holiday Inn Club VacationsReviews of holidayinnclub.com

I would give zero stars if possible. Holiday Inn Club Vacations is effectively a scam. After getting sucked into a "short survey" following a stay with an IHG property for rewards points, I was "offered" a vacation package at one of their resorts. And by offered I mean it was a high-pressure sales call where I was given basically no chance to do any research and suckered into signing up. This package included a "2-hour tour" of one of the resorts as part of a timeshare sales pitch. After finally booking our stay, they screwed up our reservation more than once, failed to ever communicate anything with us without us calling them multiple times, and more than once implied my wife was too female to understand anything. We finally did some research only to find how their "2 hour" sales pitch turns into an entire day being effectively held hostage until you pay your own ransom by buying a timeshare. I'll note here that in their original sales call for the vacation package they made a big deal out of how you're supposed to get paid for the tour, because what actually happens is they won't pay you until you sign up. After having our entire package "accidentally" modified to a different week at a different location, we had had enough and cancelled the trip. When I called to cancel, the agent tried to slip an additional "rebooking fee" into the cancellation because he assumed I'd be rescheduling the trip. After I said to cancel the package multiple times. Please be very cautious with this predatory company. Their entire business is built on one of the worst industries already as a timeshare company, but their sales agents are all awful as well. I really can’t tell if their agents are stupid, or really that monstrous. Do not get suckered in; avoid at all costs.

They get one star cause I don’t have the option of not giving any.this is a scam don do it people after they take as much money as they can possibly take they won’t allow you to even come use the the fascilities you supposed to own by the way I’m getting a lawyer even if I spend my last penny they will not continue to take money from the working class in this country

I was locked out of my account. I reset my password multiple times successfully yet I still am unable to login. The customer support hours are limited 9am to 7pm Whoever heard of a multi-national corporation not having 24-7 technical support? I am not in the same time zone to my availability does not match their operational hours so I stuck until I get home. This is very unacceptable for a major corporation. I would stay far away from doing business with a company that has such poor customer support.

I would like to give a negative rating. When I had to change my reservations due to work, I was charged a $20 fee that took less than 1 minute to cancel. No customer service. Way to go holiday inn! I will never stay anywhere that has your name associated. Thieves.

We’ve had the unfortunate experience of owning a Holiday Inn Timeshare. We were told that their timeshares were like investments, and that they would rent out our week if we couldn't use it. What they completely neglected to mention either intentionally or through sheer incompetence, was that there were maintenance fees, annual fees, taxes, and all other kinds of fees tacked on their timeshare contracts. Not only that but these charges increase every year with no end in sight! There is no security at their resorts. We overheard an altercation in the next room that lasted for hours on end and no one came even after we called. The rooms are so unsanitary that the last time we visited we found FECES on the bathroom floor. On top of all this, they make exchanging weeks almost impossible. Good luck using the timeshare anywhere that meets basic standards. Holiday Inn Timeshare does not have its customers best interests in mind. They prefer to lie and deceive them into purchasing something without ANY notification of all the extra costs you will have to endure. We urge people to stay away from this company as far as possible. Their customer service is abysmal and it's unlikely you will ever get a response back any money you put in with them! We are truly disappointed, frustrated, and fed up with the whole ordeal.

It’s a bait and switch con. They take your money and there’s no resort available. Instead they send you to a 1 star dump and leave you with the bill. They put us in a sleazy cheap place because they “overbooked” the resort. I had to pay 100 bucks for an upgrade because the room had black mold and feces in it. The room they gave us was selling for $27 on the internet today. I was also responsible for the 200 bucks in resort fees. They were so unethical in their time share sales. They kept me there for more than the 2 hours and wouldn’t stop. It was 3 hours. We almost missed our show. I would never do business with Holiday Inn again after this. When I attempted to cancel the contract within the 10 days (which is written into the contract) they refused to give me an email and refused to discuss the cancellation instead putting me on hold and eventually hanging up on me. After I sent about 10 emails notifying them that I was canceling the contract I finally received a reply. All I can say is that there’s 10 days to cancel if they con you into this.

Absolute scam. My IHG credit card was flagged for fraud after signing up for this nonsense. The website is trash. There’s no app or modern technology to access proper travel websites. The site looks like a 90s start up created by an amateur. The site freezes constantly. If you call to try and book, the people on the phone have no idea what they are doing. Stay the HELL away from them. We were completely lied to. Nothing is what it seems on the tour. It’s all smoke and mirrors. I don’t have regrets in life other than this. If you are at a resort, listen to the speech, take your money and walk out!

I know time shares are a scam, so I go to the “lectures” for their freebies. He told us he has never had one complaint and everyone is so thankful to him and the company. He showed us how we lose money by not owning a timeshare. After he tried hard to make us feel stupid, he turned us over to his boss who tried to make us feel stupid. When we stuck to our guns we were directed to an office where the guy made a sound of disgust as he handed us our money and free points. I was actually thinking maybe we were being stupid until I read these experiences. Thank you those of you who have taken time to confirm the overwhelming advice to not buy a time share from ANY organization. Anyone!!