Holiday Inn Club VacationsReviews of holidayinnclub.com

Time Share Scam!! In 2018 we were lured into this time share by manipulative business men preying on the youth. Me and my husband were just college students looking to find an affordable vacation. We received offers in the mail from Holiday Inn promising a nice weekend stay at a low price. When we arrived to the Orange Lake Property we were greeted by a crew stating we had to attend a mandatory seminar as part of our stay. We could not understand why this was mandatory, we were just looking to rest and and relax from school. We went into the class expecting to be in and out and it was a minimum of three hours that they spoke about their different properties. After the class we were led in a room with several salesmen that offered food and beverages. Despite us trying to leave they demanded that we sit and listen to them go over how we could have a lifetime access of vacations whenever we wanted for very low rates. After all the pressure me and my husband agreed to have this unlimited vacation access that was presented to us for as little as $200 a month. We were then handed off to a lady in the back with a stack load of papers for us to sign. When asked what were they far we were told so we could have access to all of their properties. Needless to say we were bamboozled. None of the terms and conditions were mentioned in any fashion. Neither were the Consumer Laws that were specifically designed by Government Regulators to protect Timeshare Purchasers at the time of sale, BEFORE they sign a contract. Government mandated warnings should include time shares are not a good investment, timeshares are not a appreciating asset for your children, timeshares are not easy to sell, consumers should not rely on hours or oral promises made by sales rep. When we attempted to plan our first vacation it was completely booked for a year. We attempted other locations as well but there was no access to this unlimited vacation we were promised. I called the company and expressed my concerns and told them I wanted to stop my payments. I did not know this at the time and of course they didn’t inform me but because I was within 10 days my account could have been closed. Instead the Representative told me the only way out was to sell my timeshare to someone. This was the first time I understood that I was locked into some sort of contract. I understood even further what had happen when I received an update on my credit, reporting I had a mortgage with Holiday Inn. I’ve had this account since 2018 and have tried rigorously to get out! Also Apparently there is some astronomical interest rate tagged along to this as well which makes paying it off completely impossible for a middle class family. This interest was never reviewed or cleared by me or my husband we didn’t even know such a thing existed with the point plan we were presented. When I review my credit report it says only 34% of the 11,000 loan has been paid and I’ve already paid nearly 8,000 not to mention the 4,000 in maintenance fees! This is complete injustice that should be investigated. You go in thinking you are buying vacation points and unbeknownst to you, you now have a mortgage! We were so young and trusting at the time. I can’t believe how this company took advantage of us. Since 2018 of opening this account and learning about the corruption I’ve never used any of their services but we are still making payments because of a hidden contract we were manipulated to sign.

I would not recommend Holiday Inn to friends or family. We have spent approximately $83k with Holiday Inn between the mortgages and maintenance fees. They NEVER prepared us for the maintenance fees going up so drastically every single year. They actually told us it would never go up, which is the heartbreaking part of it. I would have never expected a well known company like Holiday Inn to outright lie to us like they have. We have stayed at two of their locations and as recently as July of this year. The rooms are not in good condition. The maintenance fees we pay should be covering the maintenance of these resorts and I haven’t seen any proof of that based on where we’ve stayed. There was another time we were supposed to be staying in a larger unit, but we were put in a small cabin and my kids had to sleep on the floor. Making reservations anytime anywhere was another huge lie. For over 80 grand my family easily could have taken a lot more vacations in actual luxury resorts. I understand Holiday Inn isn’t exactly a luxury hotel chain to begin with, but they showed us incredible places and villas to stay in. Our ownership gets us cheap hotel rooms we could easily find for a fraction of the price. I do not see the value in this. The quality for the cost does not make sense. The customer service is not good.

These people are not honest. All they can tell me is that they stand by the position and will not help or release me. I have complained to them about the situation several times and I cannot get any direct answers. They beat around the bush and do not acknowledge any of my questions. The first time I was there I was trying to take advantage of a 3 day 2 night stay in exchange for sitting through a 90 minute meeting. When 90 minutes came around I told them I could not afford this, but they kept having me wait while they went to get a “better price” and “crunch the numbers”. I was promised maintenance fees would stay the same and I would always have the ability to schedule stays at their locations. I’ve tried scheduling stays and the dates have not been available. It is so limited I’ve had to exchange my points into IHG just so I could get partial use out of them, but I have to pay additional fees to exchange them. I went back a second time for “new owner orientation” where they were going to teach us how to get the most out of our timeshares. The orientation had nothing to do with learning to use it or showing us how to do anything. It was as if I was a brand new customer. They never mentioned a single thing about HOW to use it, it was all about the benefits of having it. The new sales rep began trying to sell me on buying more points for what I already had. When she was talking about price, it was $50 more than what I already had. She led me to believe it was only $50 more per month, not that it was an ADDITIONAL MONTHLY MORTGAGE. I now have TWO separate mortgages just to add some more points and she did not explain this in the least. Scheduling stays has not gotten any easier. I also have TWO maintenance fees now, which was also not mentioned. The cost of my loan will actually more than quadruple by the time I am done paying it and I can’t even use it. Holiday Inn hasn’t commented on any of this when I ask about it or ask for it to be canceled. They do not seem to care that I was clearly lied to and will not address it.

While the resort at Orange Lake is beautiful, the sales teams are not very helpful or willing to fulfill their job responsibilities to completion. We recently purchased some additional points. The paperwork was completed with owner names along with updated address etc. Three months later, this is still not properly set up. I have been following up daily and the final response is 'We are a sales office that complete the documents of the sale.' Apparently follow up to ensure said documents are actioned is not their responsibility. Very disappointed and cannot not will not recommend HICV Orange Lake as an investment to anyone.

It would be zero stars if that were an option! Holiday Inn has been a pain and inconvenience for several years, but it has recently been even worse. I have a 2 bedroom “unit” I was told they would convert or transfer into points. I gave explicit instructions for what I wanted to happen: convert my unit into points. At no time was I attempting to or interested in purchasing anything additional. Travis, the consultant, gave me a checklist outlining the taxes, annual club membership, reservation fee, and notice that affiliate exchange fees vary based on location. He assured me my unit would convert to a value of 304,000 points. Nowhere on the checklist was there an amount for a new contract or that any kind of purchase was happening. He made no mention of buying anything new, I was simply transferring my 2 bedroom unit into points for flexibility. Travis explained that the items on the checklist were the only things that would happen and would be considered “paid in full.” He also told me that there was a buy-back program if it no longer worked for me and that HICV had a separate group that would rent it out if I couldn’t use it. NOTHING BUT LIES. I didn’t receive copies of any paperwork until 4 months later and was surprised when I received two maintenance fees instead of one. They never converted my unit to points. Travis signed me up to purchase a slew of new points ON TOP OF my 2-bedroom unit. Travis lied about the true value of my unit/points claiming they are real estate with real property value. I was promised endless vacations at any time, wherever I wanted to go. Also a lie. I could write a book on the number of lies I have been told by Holiday Inn Vacation Clubs! After almost four years of struggling with them, HICV canceled that transaction which immediately impacted my credit score. Now I am stuck with a 2-bedroom unit with people I do not want to do business with. Four years ago when they made the initial mistake, their Horizons Group promised to do a deed back on everything if I made my maintenance fees current. I made them current but once again, HICV and the Horizons Group failed to honor their promise. After paying THOUSANDS of dollars on the fraudulent contract over about 18 months, I canceled the credit card where the payments were taken and refused to give them any more money. HICV, of course, continues to tank my credit rating with a false foreclosure as if I defaulted on real property. I refuse to call the organization again because all their employees do is LIE to the customer. On one call, a man told me he was sending me paperwork for a deed back and hung up on me. A day later, I spoke with someone else who said they do not do deed backs and the timeshare does not affect credit. This contract is showing up on my credit report. They refuse to be honest with me about why they lied and why they will not correct this. My experience with HICV has been nothing but lies and failed promises. My life situation changed last year, and I no longer have the resources to maintain membership or travel, as I am the full-time caregiver for a centenarian relative. I strongly suggest you do not do business with these people. I would hate for you to be in my situation with a company that only wants to continue to scam senior citizens. Stay away from Holiday Inn Club Vacations. They will not do as they promise and will do and say anything they can to sign you up for a lifetime of stress and debt.

They changed our tour date to the day before originally scheduled with no notification. We didn’t know until they sent a text saying that we missed our tour. We were attending an event when we saw the text. We went to the tour the next day (on the original date scheduled) and were told our tour had been cancelled. There were other people there who were given tours but not us so we received no money or points promised.

This is a scam and a hard sell. Holiday inn club vacations not to be trusted. After a look around the grounds and properties, it’s back to the office for the HARD SELL. The first sales person tried to see the property to me. I said NO, the sales manager then tried and I said NO. Then third time lucky, the marketing manager tried. I said NO to them all. If you can’t say NO then don’t GO as your be signing before you know

Got roped into putting the $250 deposit on one of their promotional trips. We had stayed at one of their resorts with some friends a couple times and actually really enjoyed it, so thought it might not be a total sham...turns out I was wrong. For various life reasons (work, health, family, other pre-planned trips) we were unable to find a time to take the trip for about 8 months, which is when my wife lost her job and we were no longer in the market to even think about a timeshare/vacation club purchase for the foreseeable future. I called and emailed to explain our situation and that while we were still actually interested in the system, a refund would be more valuable to us at the moment and that we'd be willing to try again in the future. They basically replied with 'tough luck' and denied the refund. We may be out the $250 deposit, but it seems like a blessing in disguise as we now know that their business plan is based upon heartlessly scamming as much money from anyone they can get to answer the phone. We were honestly potential customers...but now we won't consider them even if/when things do change for us.