Holiday Inn Club VacationsReviews of holidayinnclub.com

I’m pretty sure this is an organizational scam with the intention to keep the collected fees. During our initial sales discussion, I told the gentleman that we are a family of 5- and we have 3 children. He enthusiastically signed us up at Lake Tahoe. When I called to schedule the trip the rep informed me that all of the resorts except Vegas only accommodated 4 and we need to pay for an additional room to schedule. I was on hold spoke with another representative who refused to transfer me to the sales rep (who had previously suggested we call if we have any issues with the reservation)…. Afterwards, she apologized and said to call her back the following day and she would “figure it out” We ended up telling her we needed 5 spots but we could try to do something when our eldest was away during the summer. We scheduled Galveston. As the news announced the Galveston severe storms, we called to cancel. The rep informed us that all the resorts would still be open and we would be charged for changes.(Boooooo) We left it until days before the storms hit and we had no choice but to cancel. We decided to move forward with the Vegas option since we were told that was the only option for our family size. We attempted to schedule and the rep says now they can only accommodate 4….and we need to pay for a separate room to schedule…So frustrating. I asked for a refund and explained that the representative deceived us because we told him during the process that we are a family of five. They declined our refund request. They lie they win

Terrible experience with the tour. I was told that I would have to bring my gf, we are not married, to the tour who came on the trip with me, which we were fine with and had made plans for her to be off of work it. After calling a few days before the trip because of some questions I had, I had asked again if my gf had to be at the tour and was told no because we were not married, so I had sent an email right after to confirm this and it was confirmed. So I show up to the tour and explained what the situation was, showed the email and they decided to move forward with the tour. After a 2 hour long sales pitch with the sales manager I did not move forward and was promised a $150 following the tour. After the tour I was told I did not qualify because my gf did not come along, so they made me go through the whole process hoping I would buy, to just tell me what I was actually there for (the $150), I could not get. The option I was given was do to another tour, but crazy enough, we were going to have to cut into another vacation day, there were no more tours available for the time we were on vacation so there was no way to do it again. Then I was told the best they could do was not charge the whole room amount to me and that was it. Very disappointed in this experience and I would never buy a timeshare or anything from these people.

I bought points with Holiday Inn Club about ten years ago. This has been one of the biggest financial failures I have ever had. Do NOT buy into this club. Many locations are not desirable (Multiple in Texas, Georgia, Vermont, Illinois, Missouri, none in Hawaii or California, for example) it’s difficult to reserve rooms at the few resorts that are popular, maintenance fees are outrageous and keep increasing, and there are fees for everything from booking your vacation to extending expiring points. Worst of all, a year’s worth of points (a week stay at most resorts) ends up only equating to approx 36k points with IHG. That’s barely enough to book one or two nights at most hotels. I HATE Holiday Inn Vacation Club and am informing everyone I know to stay clear of this timeshare!

Buyer beware! Holiday Inn Vacation Clubs is a scam. They fool you into an agreement to pay annual fees, literally forever. They do not consider medical or financial hardships. All they care about is trying to get you to sign another agreement to pay them more every year for as long as you live. I do not know how they have not been shut down.

Be aware that it’s not as it’s presented to be… we bought 100,000 points and it’s barely enough to take one trip a year (not what we were told/sold on). We were toured in a signature suite and told recon difference was stainless steel appliances—very not true. The seller kept showing us personal pictures of the Marco island resort —we will never be able to book there because it books so far in advance, and we are not signature members. RCI exchange is ok if you don’t want an all inclusive. If you do, then the actual hotel usually has better deals after the all inclusive fees are added in. The IHG exchange value is horrendous. We wanted to stay at a simple holiday inn express in SC to watch our niece in a college game and it would have used 300,000 points for TWO nights. We asked about all the negative reviews and they said not enough happy people share reviews. I can agree that happens often but should have listened to my gut because the negative reviews are spot on!! Lastly, since purchasing, 2 out of 4 of us have been diagnosed with celiac. These resorts are NOT allergy friendly at all!! The booking agents are also not knowledgeable of the disease itself or the resorts. We really wish we had bought a time share with Hyatt or Disney because they are sensitive and knowledgeable to allergies. STAY AWAY!!

We are retirees living on social security and do not have the money to keep spending on something that is unusable. Now we are expecting Holiday Inn Vacation Club to do the right thing and cancel our purchase since we were clearly misled and taken advantage of by their staff. Holiday Inn Vacation Club staff pressured us into making this purchase without giving us the information to make the decision. We now have a “membership” that does not meet our vacation needs or expectations. In the last two and a half years we have spent over $3600 on payments and maintenance fees for nothing. After trying for the past 2 years to use our points, we have been unsuccessful because of the following: We do not have enough points to use anywhere more than a day or two. After we were told we did not need more than 30,000 points at the time of our purchase. We could not rent them out because we did not have enough points to rent. We could not figure out how to transfer them to our IHG membership as they told us we could. Since purchasing we have made many attempts to understand all the paperwork that we were given. We believe that we were pressured into buying this even though these shysters, that we can name, knew that we would not be able to use this unless we purchased more points. There were huge details omitted when they showed us all the beautiful places that we can go to with the points we have. Being on a fixed income, we are retired and living on social security and spending more money on this is not possible.

I had booked a holiday inn Gatwick and I have been misquoted prices on parking at the hotel on multiple occassions. I’ve now made 3 phone calls trying to resolve and gain clarity and over 30mins on the phone connected to an agent with a bad line, it’s still not resolved and unclear..

After receiving 0 information on what was needed to check in for the tour we were told that they needed our ID and credit card to check in. I had already supplied this to registration when I checked into the resort. I have heard that these high pressure tactics are to hold document hostage and I wasn't releasing my cards so they wouldn't check me in. It cost me the full price which was twice what it cost on Expedia.