Holiday Inn Club VacationsReviews of holidayinnclub.com

This company deserves a negative 5 stars. It is a complete money pit that they make impossible to escape. Do yourself a favor and spend your money at any other resorts.

My experience with Holiday Inn Vacation Club has been really disappointing. Booking stays has been almost impossible because of long waitlists, and I was shocked to find out there’s no concierge service. I was under the impression this was a real property investment, but it’s been far from it. I bought this at 67, planning to work until 75, which seemed doable at the time. But I was laid off last year, and things have been tough financially since then. Between my home mortgage and the rising timeshare maintenance fees, it's been a real struggle. While the contracts did mention fees, I wasn’t told they would go up this much over time. Now, traveling is getting harder for me as I get older, and finding work hasn’t been easy in the current job market. I’ve reached out to Holiday Inn Vacation Club several times for help, but I haven’t gotten any real solutions. Based on my experience, I wouldn’t recommend this to anyone. If I could give 0 stars, I definitely would.

My experience with Holiday Inn Vacation Club has been incredibly frustrating and disappointing. I’ve been a timeshare owner for several years, but due to my husband’s and my demanding work schedule as truck drivers, we are only able to travel approximately five weeks a year. Despite this limited time, availability during these periods is almost impossible, making the timeshare essentially useless for us. The rising fees have added to the financial strain, but what’s even worse is that despite making payments for years, we’ve barely made any progress on reducing the principal amount. It feels like an endless cycle that has become a significant financial burden. We’ve tried reaching out for assistance, but unfortunately, no one has been helpful in resolving this situation. We are extremely disheartened by this experience and urgently request cancellation of our membership. I wouldn’t recommend committing to a timeshare with Holiday Inn Vacation Club, especially if you have a demanding schedule or expect transparent and fair assistance from their team.

I regret my experience with the Holiday Inn timeshare. The restructured point system was incredibly frustrating and confusing, making it difficult to understand the benefits we were supposed to receive. It felt like they were always pressuring us to "buy up" to the next tier, which was off-putting. Using the RCI portion was disappointing—finding an available date was almost impossible due to excessive restrictions. On top of that, I was shocked by the endless fees for everything, including converting to IHG points, reserving, changing reservations, and more. To make matters worse, the property itself was poorly maintained. During one stay, the door lock was broken, and the faucet on the tub came off when I tried to use it. It was far from the standard I expected. Overall, I cannot recommend this timeshare. It’s overly complicated, costly, and does not deliver the value or convenience it promises.

When making my reservation the customer service analyst I was told we could add additional guest at 20-30 dollars per night. However, the total to add guest came to 830 dollars. I wanted to cancel my reservation as they said I could and now I am being told no and that 20-30 was a starting rate. The guy I spoke with would not let me share my concern with the next level up to make sure this doesn't happen to someone else and he would not allow that. I will never use them again and believe it is a huge scam! TERRIBLE CUSTOMER SERVICE!

The properties are beautiful when I book independently. Since becoming an owner I have not been able to book at desired locations or benefit from points. Stayed holding for over 20 minutes and my husband held for 9 minutes. No answer just hold music the entire time with the recording kept repeating itself.

This experience has been challenging. The initial sales approach can feel unclear, leading to commitments that remain complex even after loans are paid. Unexpected fee increases have also added pressure over time. I recommend carefully reviewing your options, as other companies may better suit your needs.

I hope people can see this and decide to not do business with Holiday Inn Club Vacations. This was the worst contract I ever signed. Do not believe what they tell you during the sales pitch. They will never let you go, and the fees increase over and over.