Holiday Inn Club VacationsReviews of holidayinnclub.com

I’ve had a really disappointing experience with Holiday Inn’s timeshare service. Due to serious medical issues, my doctor has advised me not to travel and to stay close to medical care. I’ve been wearing a medical alert bracelet for months and, because my health is unpredictable, traveling just isn’t an option right now. Even after explaining my situation and providing the necessary documentation, Holiday Inn has shown no empathy or understanding. I reached out hoping for some flexibility or support, but instead, their response has only added more stress during a really tough time. I expected better from a company of their size and reputation. A little compassion and understanding can make a big difference, but that just wasn’t the case here. I really hope Holiday Inn rethinks how they handle situations involving customers who are dealing with health challenges.

I purchase what is suppose to be a package for 4 days 3 nights. I called to cancel indicating I would not be able to travel and they refused to reimburse the payment. Claiming it's said the package, that it's non refundable or transferable. I never received a package, just a receipt. Was told it was good for a year. I am canceling before it even expires in 2025, and getting this excuse. There is a big sales push for the person to buy, but they are fine prints that are not disclose and should be in written.

I have been an owner wit Royal Resorts in Cancun, never had any issues booking a trip. Once I became a platinum member of HIVC, I can book up to 13 months in advance. I called and checked online for any availability at all the Resorts in the Yucatan. There is nothing available between now and 13 months from now. I checked with Expedia and they have availability at all the Resorts in the Yucatan anytime I want. I sent emails and no response. I am a very unhappy member.

The experience with this timeshare has been incredibly frustrating and disappointing. The costs associated with maintaining ownership are excessive, and despite my attempts to end the agreement, the company has been unhelpful. Serious personal challenges have prevented me from using the timeshare, but the company shows no care or consideration for these circumstances. On top of this, availability is almost non-existent, and the representatives offer no meaningful assistance. I strongly advise against getting involved with this company unless you’re prepared to waste money and face a lack of support when issues arise

Our experience with Holiday Inn, Orange Lake has been extremely disappointing. We were initially told we were purchasing a vacation package, not a timeshare, but it has become clear that we were not told the truth. We received conflicting information about the program’s benefits and were promised it would be a valuable investment. However, the reality has been quite the opposite. Instead of making a profit or being able to sell it as promised, the timeshare has become a financial burden. It has not increased in value, and we cannot even give it away. Attempts to return the timeshare have been unsuccessful, leaving us feeling discouraged about the entire arrangement. As retirees on a fixed income, we are experiencing considerable stress, and the company has shown little concern for its members. If you are considering doing business with them, be cautious. Based on our experience, this company has not delivered on its promises and has left us with deep regret. We would like to be free from this timeshare nightmare.

The shortcomings of this timeshare have been overwhelmingly frustrating. The financial obligations, including maintenance fees, property taxes, and special assessments, have grown to be excessive and unsustainable. These recurring charges far exceed what was initially expected, creating significant financial strain. Additionally, utilizing the timeshare has proven to be an ongoing challenge. Securing reservations is extremely difficult, and the process lacks the flexibility needed to accommodate various schedules. The limited availability and complicated booking requirements make it nearly impossible to benefit from the promised vacation opportunities. Instead of providing value, the timeshare has become an impractical and expensive commitment. Overall, the lack of transparency regarding costs and the inflexible usage policies make this timeshare a regrettable investment. It seems tailored more to benefit the company than to provide meaningful value to its members. I would strongly caution others against entering into this type of agreement without fully understanding the long-term financial and practical implications.

I wish I could give this experience zero stars. Our timeshare with Holiday Inn Vacation Club has been a nightmare. Here’s what happened: It began with a stay at the Even Hotel, an IHG resort in NYC in December 2018. By 2019, IHG offered us a promo getaway at Orange Lake Resort near Disney in Orlando, FL: 3 nights, $200, and a meal during the "tour." When we arrived, starving after skipping breakfast, we were told there’d be no meal—just chips and soda. The "tour" started with luxury villas and ended with hours of relentless sales pitches. Despite a firm "we’re not buying anything," we caved after three rounds of aggressive persuasion. They used high-pressure tactics, slashed prices to create FOMO, and even said things like, “Don’t you want to save money and pass this on to your kids?” Exhausted and hungry, we bought 30k points, sold as a flexible system for luxury vacations, roll-over points, and global resorts. None of it was true. A year’s worth of points barely paid for one hotel night. Fast forward three years. We could hardly use our points, but during an "owners orientation" in New Orleans, the nightmare repeated. Sick and masked, we were pressured again into another contract with promises of three free nights and $400. They convinced us to upgrade to VIP status and add 40k points at the Ridge Resort in Lake Tahoe, promising "premier access" and new benefits. None of it was real. The “premier access” expired before we could use it, and the bonus points disappeared. When we finally took a vacation, we got stuck in a subpar suite, far from what they lured us in with. They included “Interval” for exchanges, but finding availability was nearly impossible, especially in our region. Yet again, the promises felt meaningless. Our experience with Holiday Inn Vacation Club has been full of broken promises, high-pressure sales tactics, and no care for customers. We feel deceived, financially drained, and stuck in a system with no real value. I wouldn’t recommend this timeshare to anyone. Stay far away.

I regret purchasing the Holiday Inn Club Vacation package. I initially bought it before COVID, but whenever I attempted to use it, the locations I wanted were fully booked. My purchase ended up expiring unused—a complete waste. Despite this frustrating experience, they called me again and convinced me to give it another try, promising a better experience. However, the same problem persists. Now, as the expiration date looms (July 8, 2025), I find myself unable to book any desired dates or locations, as they are all fully booked yet again. This has left me feeling that the entire scheme is a scam. IHG, a brand I have long associated with excellent customer service, should not affiliate with such an operation. This experience falls far below the high standards IHG is known for, and it has been nothing but disappointing.