Elizabeth Z.
Refund acquired… after an INSANE PROCESS!
I called to confirm a hotel stay at an IHG hotel and they sent me over after to hear about a special they were offering. I was convinced to pay the $250 dollars on the phone for the 3 night stay. I got home and googled the club… there is not a single positive review of this scam. Refund adventure so far…. I called them the same day to cancel the charge. The man on the phone emailed me a different email that I had to email saying that I wanted a refund and why. I then received a different email containing a link to a page that says “you don't have to pay anything unless you sign below.” Under that it says that it’s a cancellation in much smaller letters and you have to sign and submit it. This is the cancellation form! They are blatantly trying to trick you! I read the form and submitted it and got an email saying that now they have 14 days to review my cancellation request. I’m going to call my credit card company as soon as this charge is no longer pending and reverse the charge through them. How is this legal?! Update: They emailed me the next day denying my refund. I called them again and told the man on the phone that their cancellation form (which is meant to confuse and dissuade people) said I had 14 days to cancel from date of purchase and receive a refund 30 days from receipt of the request. I said i wanted to speak to someone about why my refund was denied. He gave me a whole speech and placed me on hold while he pretended to talk to someone from another department. He came back on and said they would be issuing my refund and that they would be sending me another email. Update: Refund received. 3 phone calls, 1 bullshit form and multiple emails later… this company should be sued for fraudulent business practices. Let me know when the class action begins.