Davey B.
It has been hard tying to work with…
It has been hard tying to work with Holiday Inn Club Vacations. They misled us into a contract that is not worth what they expect us to pay. We try to reach out to cancel and they won't let us out.
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Holiday Inn Club Vacations (holidayinnclub.com) has 452 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Davey B.
It has been hard tying to work with Holiday Inn Club Vacations. They misled us into a contract that is not worth what they expect us to pay. We try to reach out to cancel and they won't let us out.
Herman P.
They draw you in to make it seem like great vacations at different resorts throughout the country. Then come the numbers to make it sound like it's great and affordable. You'll get more points as time goes by. Instead you're paying month to month. The monthly cost keeps increasing but your points don't unless you increase your level and/or get into another contract with one of their resorts. Next thing you're paying endless annual fees, higher interest and on and on. You ask them for help and they turn their backs on you.
Christy
Holiday Inn Club Vacations is the worst at taking care of its long-time members. Even when it's THEIR mistake, they are still very much like, "Oh well, figure it out, give us more of your money if you want any help." Fees increase every year by hundreds of dollars. When we ARE able to book, we do enjoy our room and space, but if we can help it, we try not to speak to anyone there or ask them for anything because nothing about being trapped in a timeshare contract makes us want to interact.
Albert R.
We were misled into signing a contract that wasn’t properly explained to us. The amount of money they expect us to pay them in perpetuity is no where near the service you receive in return. Their Customer Service has been anything but helpful as well. Stay away from anything Holiday Inn wants you to sign.
Leroy R.
My experience with Holiday Inn has been incredibly frustrating and disappointing. I have made numerous attempts to seek their assistance in ending my timeshare contract, but every interaction has been met with uncooperative and unhelpful responses. Their customer service has failed to provide clear guidance or take any meaningful steps to address my concerns, leaving me feeling completely stuck and unheard. I strongly advise others to steer clear of them, as my experience has been nothing short of a headache and a waste of time.
Donna
My experience with the Holiday Inn Vacation Club timeshare has been nothing short of terrible. Despite reaching out to express my dissatisfaction, their response has been minimal and unhelpful. I am still making payments, but it’s becoming increasingly difficult, and I may eventually have to stop altogether. Holiday Inn has proven to be an unreliable company, and I cannot, in good conscience, recommend them to anyone. Save yourself the frustration and avoid falling into their deceptive promises.
Carlos F.
My experience with Silverleaf Resorts has indeed been stressful. We were lured in by an appealing offer of a complimentary 2-to-3-day getaway, contingent on attending a timeshare presentation. What was supposed to be a 3-to-4-hour commitment turned into an all-day affair. During the lengthy presentation, the salesperson promised us a timeshare that would provide year-round vacations at various resorts with excellent amenities. Convinced by these claims, we reluctantly agreed to the purchase and even upgraded our package, believing it would offer enhanced benefits and flexibility. However, it soon became apparent that the reality was far different from what we were sold. Access to the resorts was complicated by numerous restrictions that had never been disclosed. On top of this, unexpected costs continued to arise, making it nearly impossible to understand how to properly use the membership. This has not been a good decision for us, and we hope others make wise decisions when it comes to something like this. Be cautious about working with Silverleaf Resorts.
Robin F.
If I could give a zero rating I would. I wish I never signed anything from Holiday Inn Club Vacations. They are impossible to work with and will not let us out of this contract. They misrepresented what we signed up for on many different levels. They have terrible customer service and no desire to make the customer happy.