Holiday Inn Club VacationsReviews of holidayinnclub.com

Seriously, if you're thinking about buying into a Holiday Inn Club Vacations timeshare, turn around and run in the other direction. This has been the worst decision we've ever made, and it's all because we were fed a bunch of lies from the very beginning. They told us this was a great "investment" and that we could use it anytime we wanted. What a joke. The fees have done nothing but go up and up, and finding an available room is nearly impossible. So much for our so-called "investment." And the few times we have managed to book a stay, the rooms were absolutely gross. We've dealt with smelly, dirty rooms and even found old food in the beds. Half the time, the appliances don't even work. It's a completely miserable experience. But the worst part is the company itself. For years now, we've been trying to get out of this timeshare, but they won't do a thing. They refuse to cancel it, they won't apologize for any of this, and they certainly won't make it right. It's like they couldn't care less about their customers once they have your money. They just ignore you and leave you stuck with this useless, expensive timeshare. Their most recent email tells me to call the same department I have been calling for years and they tell me they won’t help me. Every. Single. Time. Don't make the same mistake we did. Save yourself the money and the headache. This company is predatory and completely unprofessional.

Warning About Holiday Inn Vacation Packages I purchased a vacation package for my family of five that required attending a presentation. When it came time to book, I chose a location close to our home. We visit that area often, and I wanted to make sure we could actually use the trip without wasting the money I had already spent. My husband is in the military, and his schedule changes frequently, so I was trying to plan around his availability. When I had trouble booking online, I called to make the reservation and was told that I couldn’t choose that location because it was “too close” to where we live. This restriction was never mentioned when I paid for the package. If I had known, I would not have purchased it. When I asked to speak with someone higher up, I was refused. We were genuinely interested in purchasing a timeshare in that exact location, so this policy not only wasted my money but also cost them a potential sale. In my opinion, this is misleading and poor business practice. If you are considering a timeshare, I strongly recommend looking into Hilton instead of Holiday Inn. My experience shows Holiday Inn was not transparent about their policies and has refused to refund my money. I cannot remember the exact date, but it was recent.

Booked a promotion, they had told me that there would be a sales pitch and I asked for Lake Tahoe and that I would sit through the sales pitch. They told me to book online when I had exact dates. So I did and after completing the process I was supposed to get an email confirming the dates I had requested. Never received an email. Called them after a couple weeks and they said those dates are no longer available and I would have to book months in advance for that location. But it has to be booked within six months of purchase. And no longer than a year out so summer in Tahoe was never an option. So $250 for nothing read the fine print. Also no refunds,nice business model screw people over before the sales pitch.

I would strongly advise anyone to steer clear of Holiday Inn’s timeshare program (Holiday Inn Club Vacations). What was pitched to us as a “no-pressure presentation” turned out to be a high-pressure, manipulative sales ordeal that lasted for hours longer than promised. The representatives were pushy, dismissive of our concerns, and used guilt tactics to try to force a sale. Even worse, the information we were given during the presentation didn’t match what we later found in the fine print. Fees, blackout dates, limited availability — none of this was explained honestly upfront. When we decided not to proceed, the attitude of the staff changed dramatically. They became rude and unprofessional. This experience has completely ruined my perception of the Holiday Inn brand. I expected integrity and transparency but received the exact opposite. Save yourself the stress and avoid this timeshare trap altogether.

I’m tired of paying for this. The fees just keep going up, and I haven’t even been able to use it in some places because always booked. But when I go on vacation sites they seem to have availability kinda makes me think MONEY GRAB. They are always trying to get you to up grade in order to use what they show in the beginning you have to keep spending more money. And when you do upgrade they don’t tell you about all the other FEES go up. Plus, customer service won’t let us cancel!

Don't waste your time with these guys. When the rep is pitching, listen closely and take notes - they'l promise you the world. But if you actually buy and book, they'll find a way to screw you over and cancel on you, especially if you call them out on their lies and demand the full benefits they promised. Listen for the total refundable amount the Rep promised to give you back on the card. Save yourself the headache and don't buy. This company needs a class-action lawsuit for false advertising. Heads up, they run your credit but never mentioned this during the pitch. Also make sure to read the following up email line by line and remember all the promises and make sure it is stated on it and even if they didn't, demand they resend the email with it.

I honestly regret ever doing business with them. The resorts are nowhere near worth the price they charge, and dealing with their customer service has been an absolute nightmare. They completely misled me and roped me into a contract that turned out to be a total scam. I feel betrayed and frustrated—like they took advantage of me. It’s been such a disappointing and stressful experience, and I wouldn’t want anyone else to go through what I did.

I can’t express how frustrated I am with Holiday Inn Club Vacations. Honestly, the resorts are nowhere near worth what they charge us every year. It feels like a complete rip-off. What makes it worse is that they refuse to let us cancel our membership. We’ve tried, but it’s like they’ve trapped us. I feel so betrayed by their sales tactics, and I wish we’d never signed up. It’s not worth the stress or the money.