Holiday Inn Club VacationsReviews of holidayinnclub.com

Holiday Inn continues to refuse to communicate with us in an effective manner. We were recently asked to speak with their compliance department. We had been complaining and reaching out to attorneys general and bureaus for years, trying to get them to come to some agreement that allowed us to end our timeshare relationship. They suspected we were receiving help from a third party. We called as they requested and were transferred around repeatedly until we finally spoke with compliance, who promptly said our case had already been reviewed without us even having a chance to speak with them! They said to wait a whole YEAR to be reviewed again. This is ridiculous. We’d like to actually speak with someone.

We have been fighting Holiday Inn for years, trying to get them to cancel our timeshare. We’ve been good, honest paying customers who just want to be finished with this. The timeshare is financially decimating us, and even more, we can’t even use it. How is it possible that this is even legal? These people are brutally taking advantage of us and still want more. Nobody we speak with there has offered an ounce of help. The company is acting out of pure greed and evil. We just want to be finished with them, and we hope they’ll give us some sort of communication with someone in management that could result in our request being fulfilled.

Holiday Inn has been nothing short of a nightmare. We have been trying to come to some form of agreement with them for almost three years now, but they have never once indicated that they would be able to help us. The timeshare agreement has been a total failure to deliver on the promised premium luxury and availability. We consistently found places like Myrtle Beach unavailable, and when we did travel, the experience was substandard. In Williamsburg, the staff treatment did not meet the promised level of customer service, and in Panama City, the property conditions were terrible, including a nearly broken elevator, with all reported issues being met only with empty promises. Furthermore, despite being timeshare owners, we were charged fees every time we tried to make reservations. These fees were either nonrefundable small charges for failed bookings or larger charges that only resulted in a points refund, meaning we have never received any money back. When I finally called to cancel the timeshare, the representatives were dismissive and laughed at me. After reaching out to their management company, I was given the contact for Nicole Myers, but she has not responded to my numerous calls or emails. All we want is to speak with someone who can help us cancel this nightmare contract, which is a sham that has failed to deliver on its promises. We are not even asking for a refund; we just want to be done with Holiday and the stress they are causing our family.

The contractual bind is proving to be a significant financial burden, and the lack of cooperation with Holiday Inn , is only compounding or difficulties. Reflecting on this prolonged and unresolvable struggle, there is a prolonged sense of regret. We sincerely wish that the decision to sign this agreement had never been made , as the subsequent complications have far outweighed any perceived initial benefits. The continuous battle to seek a resolution is draining both resources and patients, Leaving us increasingly disheartened by the entire engagement.

I would not suggest anyone get involved with this company. I feel that the sales environment took advantage of my vulnerable state after the loss of my mother and husband. The information provided was unclear, and I was not fully aware of the long-term financial obligations, including maintenance fees, which I can no longer manage. My declining health prevents me from traveling, making the timeshare unusable. Despite my efforts, I've made no progress in getting anyone at this company to pay attention to what is going on. I urgently need assistance to exit this timeshare agreement, and no one will help. If you knew what I know, you would avoid doing any business with this company. BEWARE!

Holiday Inn resorts have been nothing but unhelpful and useless in every attempt we’ve made to communicate with them. We’ve had this timeshare for some time now, and we’ve never felt the value of having it. Every time we called in, they’ve done nothing but spit in our face and say we owe them a bucket of money, or we’ll never get out. We’ve been paying their absurd maintenance fees regularly, and we’ve been paying on the mortgage. We don’t understand why they can’t just take the property back? Even THEY don’t want the timeshare, it seems.

I deeply regret ever attending that membership presentation! The membership is absolutely NOT worth the cost, and to make matters worse, we can't even cancel it! Customer service is completely unresponsive to emails. We demand to close this membership/account and stop being billed for a service we cannot utilize!They make promises one how easy it is to use and to sell if you want out and that is the farthest from the truth.

I am so disappointed in this company. They have trapped us into a contract and will not listen to why we need out. I regret ever signing their paperwork! I am beyond furious with this company! They have deceitfully trapped us into a contract and are completely ignoring our legitimate reasons for needing to terminate it. I vehemently regret ever signing their paperwork!