Holiday Inn Club VacationsReviews of holidayinnclub.com

This whole timeshare experience has been incredibly frustrating. We need to be straightforward: we are done. We absolutely do not want to stay in this timeshare and are demanding an immediate resolution to close our account. Every time we’ve tried to work with the team, we've ended up feeling completely unsupported and angry. We spoke with Edwin from the legal team, and he was no help at all. He just keeps bouncing us around to other people, and we're making zero progress on getting this fixed. This timeshare has turned into a huge financial struggle for us, and it’s making it hard to save for things we actually need. The expenses are just too much and add so much unnecessary stress to our lives. We truly weren't aware of all the high costs when we signed up. They never explained that we would never be able to use it or stay where we wanted. Whenever we have a chance to vacation, there has never been any openings.Unfortunately, we found that out after paying our money. Don’t allow this company to fool you like they did us. It’s not worth it.

We have been trying to exit our timeshares, which have been paid in full, but they still will not let us cancel our membership. This has resulted in ongoing financial obligations and stress, despite our repeated attempts to resolve the matter. We strongly advise anyone considering Holiday Inn Club Vacations to review the exit policy carefully before signing. Transparency and flexibility are lacking.

Thinking about getting a timeshare with Holiday Inn? Don’t do it! My experience has been nothing short of a nightmare. The maintenance fees increase every single year—a fact they conveniently fail to mention upfront. On top of that, there are endless additional fees. And if you ever reach out for assistance, don’t expect them to care. Save yourself the frustration and disappointment. It’s simply not worth the hassle.

DON’T DO IT! The sales presentation highlighted attractive resorts and availability; however, I was not informed of the extensive blackout dates, the difficulty of booking during reasonable travel times, the lack of resorts, nor the excessive resort fees, that can be as much, if not more than booking the same resort on your own! Unless you’re willing to pay $5000 per month, this timeshare is unusable and once you sign on the dotted line, you can’t get out without paying off the entire loan.

Being a Holiday Inn Club Vacations owner/member has been one of the most problematic experiences that I would not recommend to anyone. High level, unprofessional sales tactics. Had to threaten to record the check-in process before we were given the key to our room on one stay. During stays it is not uncommon to receive multiple calls to attend sessions to "update" on new membership options. Always a Sales tactic to upgrade to next level. Customer Service is basically non-existent. IF you can get them on the phone, there is rarely a satisfying result. Costs for Maintenance continue to rise with no evident advantage to owner/members. Experienced rooms not available to me as a member, but available to nonmembers, by contacting that site. Long term member/owner, long term regrets.

Promises made are never kept - total used car salesmen. On top of that, when you need assistance, may the odds be ever in your favor. We remain on hold for a representative for upwards of 2 hours as owners, but if you're calling to inquire about purchasing or interested in becoming an owner, there's a representative on the phone in less than 2 minutes.

I deeply regret trusting their presentation, as it was nothing but empty promises, despite how appealing they made it sound initially. I now feel trapped in a membership I can't escape. They refuse to allow me to cancel, claiming my only choices are to sell or give it away. Unfortunately, the ridiculous attached fees mean no one wants it.

First of all they double charged me for a future vacation package I had not reserved yet. That sounds like a scam to begin with. Tried calling to reverse the double charge, but then was told they would call me back. They never did so I called when they said they would. Finally talked to them and then they said they will speak to one of their managers and have them call me back. They never did so I called them again only to be transferred to 4 different departments saying they were not the department to speak to. One lady even said without even me being a big problem said, gahh not how I wanted to start my shift. Don’t fall into their sales tactics before or even when you’re at that timeshare discussion. It’s all a SCAM. Please don’t fall for their BS.