Holiday Inn Club VacationsReviews of holidayinnclub.com

I cannot write enough of all my disappointment with Holiday Inn Club Vacations. I am very frustrated, cost me a lot of money, left in the dark, no body wants to pickup the phone, most of the slots I want to booked is not available and ridiculous money and payments involved for a very bad service. I regretted big time for joining this money grab entity. I wondered why there isn't a zero or negative star.

I've been trying for 2 days to get ahold of customer service. After 3 hours of waiting on hold each day, I finally decided to disconnect the call. This is beyond ridiculous!!

Absolutely the worst customer service EVER!! My wife and I have been members for years, which we have enjoyed the resorts, but the people you have to deal with are the Absolutely horrible. We tried to get them on the phone and it's bottom line impossible!! For what they charge and their astronomical fees, we expect better!! Don't waste your time or money.

This isn’t anything like what you initially sign up for, and then they just keep pulling you into upgrades. Now the cost is astronomical and unmanageable. Their Customer Service was no help when trying to bring them our concerns to cancel.

From the moment I signed the contract, I was overcome with buyer's remorse. I feel completely misled and lied to about what I was purchasing. The sales presentation was dishonest, focusing heavily on false promises. I was explicitly told that this timeshare was a "good financial investment," which I now know is absolutely not the case. Furthermore, I was promised that booking vacations would be incredibly easy and that I could travel "anytime, anywhere." This has proven to be false, as availability is scarce and the booking process is overly complicated and restrictive. Finally, I was not made fully aware of the rapidly increasing maintenance fees, which have become a significant financial burden. The reality of this timeshare ownership is a far cry from what was presented to me, and the continuous misrepresentation is unacceptable.

If I could give it a negative, I would. Everything they say is a lie. You can not get reservations when you actually need them. The resort fees have exponentially increased, now almost $3,000 per year. This is for fewer properties since they recently closed a bunch right out of the blue. They also charge you every single time you make a reservation into the properties you supposedly own. They have closed one of the only properties we can ever get accomodations in. Now there are none in Georgia. RUN RUN and say NO loudly!

This company employs predatory and unethical practices, trapping us in a shady contract and refusing any exit options despite continuous payments. We feel misled and defrauded. Their customer service is appalling, marked by abstinence and refusal to address our legitimate grievances or negotiate. Their model clearly profits from locking customers into unfavorable terms. Given this bad-faith experience, I strongly warn against engaging with this fundamentally untrustworthy company.

This experience left a very bad taste. I signed up for a holiday promotional package while staying in Surfside (marketed as Myrtle Beach). On the day of the required meeting, downtown was packed due to a Christmas parade, so I walked nearly 30 minutes back to the hotel — only to learn the meeting was NOT at the hotel listed on my paperwork. After driving to the correct location, I was told I was ineligible because my partner did not attend, and therefore I would be charged $300+. This condition was not clearly explained upfront. This felt like a setup designed to disqualify guests and charge them anyway. Poor communication, misleading expectations, and zero flexibility. Travelers: be cautious with any “holiday” or “free” packages. Nothing about this felt transparent.