Holiday Inn Club VacationsReviews of holidayinnclub.com

Absolutely awful. Stay away.

We reached out through their Horizons website, and they are just ignoring us. They only want to try and upsell us on something or get payment. They won’t let us close our account.

We deeply regret our decision to purchase this timeshare. What was presented as a flexible and enjoyable vacation option has turned into a financial burden we feel forced to pay for. It simply does not work for our family's needs, and the entire experience feels like a betrayal of trust. the most distressing part is the realization that this obligation could be passed down, sticking our children with a financial burden "on down the line". We are actively seeking a way out of this contract and feel completely trapped by this commitment. We strongly advise others to exercise extreme caution.

I had an extremely disappointing experience with Holiday Inn’s timeshare service. From start to finish, it felt like all they cared about was getting as much money as possible, not customer satisfaction. The sales tactics were aggressive and misleading, and any concerns or questions I raised were brushed off once it was clear I wasn’t willing to spend more. Customer service was unhelpful and dismissive, and I left feeling pressured and taken advantage of rather than valued as a customer. This experience completely turned me off from Holiday Inn’s timeshare program. I would not recommend it to anyone considering it—save your time, money, and stress.

I paid them in October to get out of timeshare. They estimated a six week wait time to finish paperwork. I still haven't received anything from them. They are now trying to charge me for another year of ownership. I have spent no less than 8 hours on the phone and most of that has been while on hold. Nobody will give you a straight answer and nobody will follow up like they promise.

Oh, they talk a great game no blackout dates no blackout dates. No blackout dates that is a crock of shit so they say that you can have guests come and use your timeshare, etc. etc. every single time you go to book something anywhere I mean anywhere they are blacked out anytime you try to book a vacation anywhere they are blacked out. Essentially, you’re basically paying after all is said and done if you pay the monthly payment $30,000 at the end of it all to sit home.. I mean TVs have wonderful screensavers now.. just saying. Sure, you can go to the Philippines for four dollars but who’s doing that with a one week notice some people work and have to give notice.. I am an intelligent woman and I feel like a complete hard R when it comes to this…. However, I’m sure they were all once were car salesmen/women who got a job at Holiday Inn selling timeshares so please just for the love of God do not if I can save one person from getting scammed. Do not do this. Save your money.

STAY AWAY!!!!!! Don't ever become a timeshare owner. This has become the most frustrating experience. I entered into this contract with the best intentions. Only to find that the inception of my contract was based on lies and manipulation. Recently, my husband has encountered a medical hardship, which is why we are asking to be released. We can no longer afford to pay for this property and his medical expenses. We are current on our mortgage and have been faithful on making timely payments. Yet no grace has been extended due to our circumstances. I would not recommend doing any business with Holiday Inn/ Tahoe Ridge Resorts. These people could care less. All they want is money!!

Avoid believing their salespeople, as they are dishonest and will mislead you into a perpetual contract with annual increases. Attempting to resolve any problem is futile. I strongly advise you to avoid this. We have told them we can no longer avoid these outrageous fees, but they don't care and keep charging and charging when they can stop and just take the timeshare back. Our fees are just their maintenance fees that are now more than our house payment. I see all the comments on here where people just like us want out. I tried to get out after we paid the timeshare off but wanted more than we paid for it to get out. Now since we can no longer avoid fees they indicate you have to be current to get out. Misleading all around. All the lies we were told in beginning are void. They don't respond to emails or phone calls and I have proof of sending them tons of emails with no response. With the economy and retirement, they don't have no empathy for the seniors.