Holiday Inn Club VacationsReviews of holidayinnclub.com

We have been trying to close our timeshare account with Holiday Inn for quite some time now. In October, we tried to go through their “Horizons” process; however, they told us we only had until November 1st to start it, or else we’d be responsible for the entirety of the next year’s maintenance fees. We tried to start the process on time, but they told us we had a week banked with RCI, and we “had” to get it resolved first, which took conveniently just enough time for us to pass the November 1st deadline. It is ridiculous to start charging us two months in advance for something that would become due on January 1st–and not only that, but for something we would never be using again. We were even open to paying their paperwork fee of $1,200. That’s a lot of money already, but Holiday seems to want even more. Do not do business with Holiday Inn Club Vacations. They really only want to scam you out of more and more money wherever and whenever they can.

am writing to express my severe dissatisfaction with my timeshare ownership at Holiday Inn Club Vacations / Orange Lake. My primary goal is to cancel this contract, but the company is unwilling to provide an exit solution, despite my current financial distress. As a person on a fixed income, the financial burden is now unsustainable. The annual maintenance fees have increased drastically from an estimated $900 to $2,800, severely impacting my ability to afford other necessities. I still owe an estimated $15,000, though my mortgage and maintenance payments are currently up to date. The timeshare is no longer being used, and my adopted children and two grandkids have no interest in inheriting this obligation. I attempted to exit approximately two years ago by attending seminars, which proved to be unhelpful and misleading. I urgently request a full resolution that allows me to cancel this contract and be relieved of all future financial obligations and escalating fees. Thank you for your time and assistance in reviewing this complaint.

The current availability is significantly below what was initially promised, and the associated fees have become excessive. Consequently, we wish to close our account immediately to stop incurring further charges.

Despite submitting a membership termination request via their Horizons form, our account remains open. Joining was a colossal mistake!

Holiday Inn has been completely unhelfpul. I’ve been trying to exit my timeshare agreement for two years now, but they insist the only way I can do so is by paying it off and transferring it to someone else. I was originally told I could rent it out, that it’d be a wonderful investment, and it would give me cheap and affordable vacations–none of it was true. They use a point system to book holiday Inn nights at nice hotels not to only get a few nights for thousands of points. Plus the yearly maintenance fee (which I was assured wouldn’t increase) has doubled. They only have an interest in getting their money. I need this cancelled and refunded immediately.

We are profoundly disappointed with our experience at Holiday Inn, which has been a complete letdown. The actual service and value we received bear little resemblance to their deceptive sales pitch, which is the source of our deep dissatisfaction.

I urge you to not buy into the HICV system. We bought 100k points 5 years ago ( and have consistent and perpetual difficulties using them. They reserve a significant portion of their capacity for other systems to access their inventory (i.e., RCI, Interval, IHG), so while there may be capacity through other systems, we've found it very difficult to find inventory allocated to the points trust system. Furthermore, any time we've gone to Orange Lake (our preference), half the time it's been through our RCI points, then the sales team over-promises, mis-represents facts, and presses for the purchase of even more points. So, do NOT buy. Yes, go to their properties...they're very nice. But, do it through renting through other systems, renting from HICV directly, or from a current owner.

We are profoundly disappointed by Holiday Inn. The actual service and value proved to be a complete letdown, bearing little resemblance to their elaborate sales pitch. We consider their practices to be deceptive, resulting in a wholly unsatisfactory experience.