Ray N.
They forgot about my car.
My booked appointment for an oil change was for 8:30. Since I live about a half mile down the street I walked home, then walked back at 10:00. My van was not touched. Obviously, this fell through the cracks of a very busy business. To their credit, they got it in right away. I also asked for them to check the air pressure light for the tires. They forgot to do that. As I was driving off the lot, I came back and they took the van right away into the bay to fix this issue. I have done business with them for the past few years, and most of the time the service is excellent.
Response from Hogan TireMar 21, 2017
I was sorry to read about the experience you had. We are constantly working on ways to improve the quality control in our stores to help us avoid situations like yours. Please let us know if there is anything we can do for you in the future. Sincerely Bill Hogan