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HODINKEE (hodinkee.com) has 30 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
30 approved reviews, newest moderated first
sasignor
The customer service is horrible. I will never buy anything from this online shop again. I was asked to pay extra $ for a fast 2-day delivery but it took them weeks to ship the item. I called customer support and they never got back to me.
Mike
I initially had a good experience with Hodinkee, I sent in a Breitling to be traded. That went well, got the credit and everything was moving along well. I used my store credit to buy a watch on 10/6. The watch that was sent to me, was the WRONG watch. I contacted Hodinkee and explained and sent the watch back to Hodinkee and was delivered on 10/17. I contacted Hodinkee on 10/20 and asked where the watch was and Meagan A at Hodinkee support said she would WAIT to send me MY WATCH until HODINKEE had cleared up WHY there was a mix-up to begin with. That is totally unacceptable to hold MY watch hostage that I PAID FOR so you can figure out why you cant send the right product in the first place. It is 10/25 with 0 resolution and 0 contact from Hodinkee.
Christopher G.
Terrible service. Ordered watch but it was never delivered, no email explanation or contact from hodinkee. Filed PayPal claim and filing BBB as well. Update. PayPal later helped resolve claim and the product arrived. This type of communication however still is not acceptable.
Edward C.
I ordered the wrong size watch strap for my Omega watch and requested an RMA which I received. I packed up the item to be exchanged and hand wrote a note what size I needed for the exchange. I received a FedEx delivery receipt and emailed it to Hodinkee. It has been over three weeks and not a word back from them. BTW- I sent two emails to customer support. I will shop elsewhere from hence forward!!
R W.
Terrible customer service, do not respond to emails. Package looked like it had been run over by a truck, they have yet to respond to my request for credit due to damaged item.
sid T.
Very poor! Ordered a watch it was never delivered, in the end sent back to them I had to wait over a month to get my money back. Very slow to reply to emails if they do and unhelpful. I would never order a watch from them again.