HODINKEEReviews of hodinkee.com

Ordered a watch early in the day on October 9th and paid extra $40 for 2-day shipping. Received email on October 10th with a FedEx Tracking number. FedEx did not yet receive the order, just a pre-purchased tracking number. Evening of October 10th, carrier still not received package. October 11th, FedEx still not received package. Contacted Hodinkee via direct email as they have disabled the "Contact Us" form on their website. No responses, no replied. Evening of October 11th, carrier STILL not received package. October 12th, FedEx STILL has not received package as of 2pm EST. Hodinkee Contact Form on website, STILL disabled. Tomorrow will contact Visa and initiate chargeback. Do NOT buy anything from Hodinkee Shop. They are lazy, incompetent amateurs at best.

Now that you own Crown and Caliber it appears you have polluted their culture as well. Congratulations. Folks, let this be a fair warning.

Thieves … Bought a 180.00 watch band. They give you 7 days to return - paid 23.00 to FedEx. Back in 4 days - that was June 23 . I have complained to PayPal. Their phone is ALWAYS busy!

As a small business owner I know how important customer service and on line reputation is . However I think hodinkee has raised a bunch of money from investors and sitting on pile of cash and doesn’t give a rats ass about their customers. I have placed an order with Hodinkee Shop on June 10th and have yet to receive it. They have charged my credit card. I have sent over 15 emails to their support group and no one responds. This is definitely the last time I do business with them.

Hodinkee doing a very rubbish job of sending the wrong watch and seeling at a higher price a few days later. I have to spend my time trying to return it. and they just saying sorry. it's really a shame that this company is a lousy company.

Buyer beware! I traded two watches in for a Panerai. Initial transaction/trade went fine with good communication. After I received the Panerai, i noticed something *dust* under the bezel near the date and requested to send it back, which I did. one week later they send me email saying they found nothing wrong with the watch and that it would be sent back as soon as I confirmed my shipping address. I responded with my confirmation and received a thank you email saying my watch would ship within 5 business days, almost 10 days later and no tracking number, no responses to my multiple emails or voice mails. Nothing! They now have three of my watches and I have nothing! Do yourself a favor and stay away from these people. I can only assume that when, and if, I receive my Panerai back it will still have the same issue i sent it in with!

Tried to sell them a watch - I accepted their offer. When I had to delay sending by a few days, I asked them if it was okay to do so and I could still use the label they sent me? They did not respond to various emails sent, so I never sent the watch to them. Very poor communication in this regard. I don't want to send a company a valuable item and just hope they will pay me, if they cannot respond to simple emails. FOLLOW UP: Days after I posted this message, they responded to me and stated they were overwhelmed. It had been at least 1 week before a response was given. By that time, I had sent the watch to another venue.

Awful, awful, customer service. Text messaged, called and emailed 4 days ago regarding a watch purchase I made and no one could even be bothered to reply. Avoid at all costs if possible.