Hodges MarineReviews of hodgesmarine.com

Customer service was very good. They shipped me a replacement item via two-day after I had received my order and it had had the wrong item inside the correctly marked box (i.e., I don't think that was their fault. It was probably their supplier's fault)

I ordered a wiper motor from Hodges. It was delivered very quickly however the motor only lasted 1 week and completely burned out. I called Hodges and they simply gave me the number for Marinco and told me to deal with them. After much deliberation, Marinco reluctantly replaced the unit but said they would not warranty the replacement because they said I used it in the wrong application (I replaced exactly what the boat builder initially used). They told me to use a different model. I asked Hodges to exchange the unit for the model Marinco recommended and I would pay any difference. Their response was to "sell it on-line and purchase the correct model". I'm not angry as I fully anticipated this result. It's just disappointing to find that in a time of need, Hodges customer service falls far short of the norm.

Hodges Marine may be less expensive than other competitors for some items. However if you experience an issue you will definitely regret purchasing anything from these a ss clowns. In my case, new only meant new until a component in a trim tab kit was defective per Bennett Marine Tech. At that point, Hodges was no longer interested in me as a customer and left me to deal with the inconvenience and all costs associated with the warranty process through the manufacturer. My experience is a common theme with Hodges Marine as is clearly documented by dozens of buyers per their internet reviews and the BBB. As I and others have also adversely experienced. Hodges website frequently contains misinformation regarding the products they sell. In my case, a trim tab control switch that Hodges website linked to the trim tab kit (listed as frequently purchased together) Was not in any manner compatible with the trim tab kit they linked it to. As I painfully discovered when the system failed to operate after installing and Bennett Tech Support informed me of that fact.

I was relying on Hodges Marine to ship me a part for a job. A week after it was ordered, I am still chasing them about it even being dispatched (which the website suggests was in stock & same day). Apparently for international orders this is because they had to ship the item from one US warehouse to another in order to then ship internationally (?!). They are now saying it won't arrive for 3 weeks after I ordered it at best - when the delivery time was 2 weeks - because they lost the item. And to top it off, they have refused to ship it using expedited shipping despite the delay being their fault. I am now going to have to cancel my job.

Hodges does not stand behind the products they sale. They point the finger elsewhere when there is a problem. I purchased a transducer from them that broke after the first trip out. The product was professionally installed at a dealer. Once they get your money they could careless if you have issues. They are quick to tell you they sell 3rd party insurance (that is useless) but that is there answer. I would buy elsewhere if I were you and pick a company that has good customer service.

Great prices, fast service. A company I feel, I can Depend on, they have been perfect!

Good company that actually has the products that they advertise. Fast shipping and fair pricing

Fast shipping, great communication, competitive prices