Steve L.
Lacks customer service
I ordered a wiper motor from Hodges. It was delivered very quickly however the motor only lasted 1 week and completely burned out. I called Hodges and they simply gave me the number for Marinco and told me to deal with them. After much deliberation, Marinco reluctantly replaced the unit but said they would not warranty the replacement because they said I used it in the wrong application (I replaced exactly what the boat builder initially used). They told me to use a different model. I asked Hodges to exchange the unit for the model Marinco recommended and I would pay any difference. Their response was to "sell it on-line and purchase the correct model". I'm not angry as I fully anticipated this result. It's just disappointing to find that in a time of need, Hodges customer service falls far short of the norm.