HizooReviews of hizoo.co

Horrid experience! This massager is not for me as it pinches when the top and lower rollers meet. However my one star rating is based on both the product and the absolute inaction regarding getting my money refunded and returning the product. Below is the fifth email response I received yesterday: I have consulted with our internal team regarding your experience. They have shared that a pinching feeling is actually a normal part of the device's function, as it is designed to mimic the squeezing sensation you would feel from a professional massage therapist. Warm regards, Alvin HiZoo Customer Support Team I responded that if a massage therapist pinched me, I would fire them. Instead, I am firing Hizoo. But I will continue to advertise for them. Their lack of response/ownership tells me they are not a legit company.

i really like mine. the heat setting is awesome and it’s a great amount of pressure. it would be cool if they had adjustable options for the size of neck- it’s too tight on my boyfriend perfect for me

This was a scam purchase. The storefront presented itself as a US website, but after checkout the order confirmation and tracking links either did not load or redirected to a different domain, hizoo.co. The merchant domain did not match the site I ordered from. No product was delivered, there is no functional customer support, and there is no legitimate way to track an order. This appears to be a shell Shopify storefront that routes payments and order data to a separate .co domain. The Trustpilot rating for this merchant was previously removed for breach of guidelines related to fraudulent reviews, which aligns with this experience. This is not a shipping delay or customer service issue. It is merchant misrepresentation. Avoid purchasing.

I have the neck massager. This product surpassed any expectations as far as intensity and effectiveness! I’m so grateful I purchased this! The about of relaxation this provides is better than some massages I’ve had by a therapist. Around minute 6 I could feel my lymphatics draining on the left side.

This review is based on the customer service that Jack provided me on my neck massager. I purchased the product in August and really loved the product until it stopped working 3 months after. Jack helped me with troubleshooting and when nothing worked, he was able to help get me a replacement sent. He was very responsive and helped handle my situation quickly. Hoping the new massager will not have any issues!

I was interested in a product, but won’t be buying. They are very clearly a scam so please be careful. I had one simple pre-order question and both emails I tried (1. Tried to send a message via their site and 2. Tried to send one in email via the email address listed on their site) came back as invalid and undeliverable.

Hello I work 13 hour days five days a week, and by the time I get home at the end of the night, my shoulders and neck are killing me. The Hizoo pillow massager has made a world of difference. it’s like having my own personal masseuse in my home every night. I highly recommend along with the customer service is excellent.

I cannot recommend the HiZoo Pillow Neck & Shoulder Massager. From the first use, the massager squeaks and is way too loud and annoying to enjoy. Customer service is nonexistent. Emails go unanswered, and the phone number goes straight to voicemail, which is always full. Complete waste of money and highly disappointed. I will report to BBB and on all review sites.