Hismith Official StoreReviews of hismith.com

Recently ordered the Hismith Premium Sex Machine and it preformed above and beyond expectations. Great quality machine for the price and very easy to set up and dismantle. Had a wire break on me shortly after my purchase and reached out to the support team, and they responded very promptly offering to replace said wire free of charge. I would definitely recommend Hismith to others as not only their products but also their support staff is top notch.

Great customer service with very fast response to issues. Takes the time to answer any questions you have!!

jess was amazing in guiding and explaining how the machine work. she was very patient, i can't wait to receive my order.

Great product based on a couple of uses. Price was good for what these normally go for. Wasn't expecting much so it exceeded expectations as a fun, novelty toy. Shipping from overseas took 1 week which was pretty quick. Recommended.

Anyone who rated this company well is fake or actually received their order.... Before placing my order on February 13th, I spent 3 days testing out the chat for live support at various times throughout the day to try to speak to an available rep. On day 3 I got ahold of “Jess” who in broken English directly ignored my question of when the chat is normally staffed. Despite that, I placed my order dependent on their confirmation that everything in my cart was in stock. I never received a shipping confirmation email. Instead I received a text from DHL asking me to approve (a package in transit) upcoming receipt without signature confirmation. Looking at the tracking, the package is coming from Hong Kong. I received a small box containing everything except my machine, and despite NOT approving a no-signature delivery, DHL delivered it without my signature. I then spent a few days with the chat pop up and received a follow-up email from someone named Edwin who instead of answering my question as to where the rest of my order was, provided the tracking number of the box I received. I then played the waiting game attempting to reach someone via chat and eventually reached “Jess” again. I told her that she directly confirmed everything was in stock before I placed my order, and I specifically asked about the tracking for the machine. Her response was “I will check and get back with you”. I then asked for a timeframe of when she will get back to me—-absolutely no response. The chat then went into a perpetual load/spinning icon and I never received a response via email. It appears they disabled the chat ability on their website since then. When I changed the currency icon at the top of the website the chat icon appears again and their default chat message now says “ If you have placed order before and got nothing, we will dispatch them in following 3 days and it takes 5-7 days to deliver.” I still have not received an email confirming the tracking of my machine or a follow up from Jess as she indicated. I will update this post if anything changes. Today is February 21st. 2/26- no update or response to my multiple inquiries. Chat option is on the website, but conveniently not staffed and now with a Spanish disclosure after the English disclosure in the chat that no one is available. I just want what I ordered.... some sort of explanation is due. I’m uncertain as to my next steps and I am obviously frustrated. I will absolutely make updates to this post. I’m determined to get my machine and to relay a real and full experience in dealing with this company and their beyond poor customer service. 3/1: no email response from customer service since the 19th. Yesterday Jess via chat asked me to email customer service for an update.... after explaining that she has failed to follow up with me before, and 10 messages to customer service has gone unanswered, she replied “it delay due to global virus.” No time frame provided, did not answer follow up questions.

Please help me. Only came with one dildo attachment

I ordered on Feb 3. Shipment was delayed due to low flights in response to government lockdowns, coronavirus. I mean it is, what it is. Reached out twice to check on status. After second, Edwin was able to send tracking info. The website never showed that information, until delivery day. Arrived today. Feb 17. They sent a deluxe purple one. Win. Product works so far and I’ve spent the last 3 hours with it. If you are a true large toy connoisseur I will say you might want the extra lube, the torque is not super powerful. Secondly the stroke length might leave you unsatisfied. That is if you are are able to slam down, on Hankey’s toy. Though I’d suggest anyone interested machines, to give it a go before dropping the big bucks on the big machines.

Jess of customer service saved the day! The machine was sent without an important adapter, but Jess quickly and easily said she'd rush the adapter I need to me. The unit seems like high quality and I look forward to it.