Hismith Official StoreReviews of hismith.com

Product took way too long to ship. No way to track it

Support team was fantastic. Forgot to rush ship my order . The people on the other end of the chat icon were very fast to respond and very helpful with my problem. Package came sooner then expected. Way sooner . Very happy with my perches . No complaints yet .

Great machine and decent communication from the seller

I payed for the express 2-4 day shipping . It arrived today, 7 days later. I forgive the delay as it shipped during the Covid 19 pandemic. Being in the USA I did also forget to factor in time difference when needing to chat. With that said, I never received a tracking number which made this week a bad experience wondering what was going on. When I asked in chat, I was told that I’d have It in 24 hours. (Which never came). I’d rather just hear that they don’t offer that as a service, at least I wouldn’t be waiting and checking and feeling annoyed. The gal in chat (you’ve all mentioned her name, I forget) was otherwise nice, clearly also located in Hong Kong but who cares. She did say, “trust me, it will be there soon”. I’d rather have email confirmation versus a “ trust me”, but, It arrived today, so she was being genuine. Just an odd process to American consumers. So, yes, I set it up, and used it. Jackpot! The included dildo is a bit small for me but would be fine for anyone not used to huge sizes. I also pick up the suction cup adapter so I have my stable of my own. I am tall so it is a bit short, but not a deal breaker. I need to play around with angles height and positions. I never give 5 stars so the one deduction was for the shipping communication. If I hadn’t used it immediately I probably would have deducted 2 stars but it got one back for the trial run

Thank you Hismith. Especially Jess Help me a lot to place the order! High recommend!!!

Ordered Item #RCAIXIKRJ on March 29th 2020 by accident. Asked to cancel the order a few minutes later. No response. On April 2nd I asked what the status on the cancelation was and finally got a reply saying that it was being shipped and gave me a tracking number. The next day I got a text from DHL saying it was just now being shipped and wouldn't get it until April 8th. I paid for 2 day shipping and not only was that not provided but the item wasn't even shipped until 3 days after the order. The person I spoke to tried to blame it on Covid-19 but that has nothing to do with it not even being shipped for 3 days unless you're all sick with it. In that case you shouldn't be sending sex toys if you're infected and I will be having this package checked for it when it arrives. Also, support said they would refund me the $20.00 for the 2 day shipping but that hasn't happened yet either.

I ordered 3 items 9 days ago and haven’t even received a shipping confirmation even though i paid for expedited shipping. I tried to track the order on the website both as a guest and through my account and neither of them have any information. I contacted Hismith through the “contact us” page 3 days ago and haven’t received a reply. The products may be good but the customer service so far has been terrible.

I dont know. I haven haven't received $hit yet