Hismith Official StoreReviews of hismith.com

I made a mistake on my order and didn't include everything I wanted. I quickly messaged the service email (as directed through the chatbot), and was able to rectify the situation. Customer service was great!

I recently ordered a rather expensive machine on their website, soon after making the order I realised I had forgotten to include another item required for function. I contacted their customer support and my issue was dealt with promptly. Friendly staff and a good service.

11/10 stars! ⭐⭐⭐⭐⭐⭐ II just had an excellent experience with HiSmith’s chat support. The entire interaction was smooth, efficient, and completely silent, which I really appreciated. Sometimes minimal friction is the best kind of service. The support engineer was professional, responsive, and genuinely helpful throughout the process. They made everything straightforward and easy to complete. I placed a purchase of about $1,700 USD as my second machine investment, my first being the Tabletop 2.0, and this experience only reinforced my confidence in the brand. Some things simply are not worth cutting corners on. HiSmith delivers a level of build quality and reliability that justifies the investment. I was already a fan of HiSmith products, and now I am equally impressed with their support team. They turned what could have been a routine transaction into a genuinely positive experience. Highly recommend. Thank you, HiSmith team!

Because of I didn’t get my complete order when I wished it to come. I was very anxious thinking I would not receive it at all. And because I have not received received it yet.

I paid for expedited shipping and still waiting, also there is no tracking information.

I purchased a bundle including the premium machine with several additional products. The included toys were interesting me and motivated me to get this bundle instead of the machine alone. I quickly received the bundle, but three toys were incorrect. Nothing wrong with them, but they were not the ones I wanted. I contacted the support/customer service via email, and I quickly got an answer. I explained my problem and offered to send back the incorrect items in order to get the ones I originally ordered. The support kindly sent me the correct products. No need to sent back anything. Everything went fast and ten days later, I received the toys. The machine itself is working perfectly. I still need some time and practice to learn to use it. But my experience had been really great for now. No regrets getting it.

Why are you asking me to rate the service when I have not received the thing I ordered yet? 😂😂 Rating 1 star for harassment/spam and no service rendered yet.

Ordered couple items with 4-6 business days delivery estimation. One of the items was shipped from China separately without any warning and hasn't still arrived after 12 business days. Other items arrived in time.