Hisense USAReviews of hisense-usa.com

I had the same experience with the "$100 rebate after 100 days" as another reviewer has stated here. We bought a Hisense 65" TV, primarily because the company offered the above promotion. I too followed the terms of the promotion to the letter, including registering my TV immediately, and waiting the 100 days to claim my rebate. When the time came to claim the rebate, I logged into the Hisense website, as instructed, only to find NO way to CLAIM my rebate. I would follow a link & it would go to a page stating "no page found". Last week, I went on the website & I noticed there was a page to claim the rebate but the website stated it had been after 130 days & therefore wasn't eligible. I emailed customer support several times, filed an exception report & was informed they would not honor the rebate. I will not buy another item from this company & will inform everyone I know of the bad business practices Hisense partakes in! I believe they committed fraud & this horrible customer service behavior is NOT a smart way to conduct business! Most successful businesses like to keep their customers happy so they can be repeat buyers. Just ridiculous!!!

I purchased a Hisense 65" TV, primarily because the company was offering a "$100 Rebate after 100 days promotion". I followed the terms of the promotion to the letter, including registering my TV immediately, and waiting the 100 days to claim my rebate. When time came to claim the rebate, I logged into the Hisense website, as instructed, only to find NO way to actually CLAIM my rebate. I sent emails to Hisense, only to get no reply. After MANY days of checking and searching for the way to claim my rebate, I FINALLY received an email from Hisense Support, only to be told that I had waited too long to claim by rebate, and I would not be receiving it. Had I known this, I would have definitely picked a different model. While the TV I purchased is 'OK', there are much better models available, and had I known how Hisense treats its customers, I would have definitely picked another brand.

I have 4 black pixels on my 8 month old u8g 55 inch. I submitted a warranty claim and the close up picture they asked for and they voided my claim and responded that my "damage is caused by roach/bug infestation". How absolutely offensive. My house is clean, sanitary, and doesn't have any clutter. Maybe I need to post a walk through of my house for them. Others have had the same issue and easily got their warranty claim accepted. Disgusting and terrible experience. Never buying hisense again.

I went online to Hisense support to chat with someone reference an issue with my television. I was charged $30 bucks for nothing he did not even help me. I actually called Hisense and they helped me with the issue with my tv. It pays to read reviews before making a decision because it could be you if your not careful thanks.

bought a U7H tv, tv works but remote funtions when it wants. called hisense, they refuse to help, claiming that I cant provide them a receipt. bought this thing at costco.com so no, I dont have a paper printout from a register! I PDF'ed what I had they keep saying its not good enough. thank goodness costco has a customer service dept. if they cant help this POS is going to the nearest costco for a refund.

I had a Toshiba FireTV that the internal panel blew out on. It was within the original warranty period. After a month of requests for a warranty call - the Field Tech came out and destroyed the tv - and then took it with him. I still have no replacement or refund for my warrantied tv and have yet to have anyone from Toshiba/Hisense contact me. When requesting to speak with managment - I get a run-around and always "you will be contacted by management within 24 hours to resolve your issue." This has been for 3 weeks now and no contact from anyone at the company. I will NEVER again purchase a Toshiba or Hisense product and recommend that no one else does either if you want a solid product and an honest company.

My 83-year-old mother purchased a Hisense refrigerator from Lowes, NC on Aug. 14th!! On Aug. 16th the refrigerator would not stay cool at the manufactures recommended temp. of 40 degrees! When a thermometer was place inside the refrigerator the temperature read 49degree's! There was water build up due to condensation and bugs were flying around in the refrigerator. She contacted Lowes who told her to contact Hisense! Hisense refuse to replace or refund the cost of the refrigerator instead they insisted on repairing a the brand-new refrigerator! Hisense continued to give us the run around for the past two weeks! Every time we called them, they keep telling us it's a 48hr. management review! They constantly apologize and say we understand. If was the case, then why haven't Hisense resolved the issue! My mother had to throw away over $300 plus worth of groceries! I consider this Harassment as well as elderly abuse!!

I bought my Hisense freezer in December of 2020. I picked it up on December 4, 2020. Stupid me, I thought that it would last more than a year and half. So, I didn't buy the protection plan. After all, it didn't cost much but you do get what you pay for. Last Friday, on August 5, 2022, it stopped working completely. So, I called Hisense. I know how to repair appliances. Well, they considered it old and couldn't find the parts list. Old at a year and a half? They still sell this at Lowe's. So, I couldn't repair it. They were supposedly looking for the parts list but I checked back today, one week later, and they had closed my ticket. Wow! They really don't care do they? Then, it is not tight at all. It leaked all over my floor everyday for a week. And I kept putting lots of ice in it but it would melt in a day. No insulation. Why would you want insulation in a freezer? So, I advise you not to buy a Hisense freezer. Instead, find a nice Frigidaire. That's what I am replacing mine with. They state that if their freezers fail, the food will stay frozen for 48 hours. What a concept, huh? An actual airtight freezer. I will bet that they even have insulation inside of them. And it didn't even cost me much more. Live and learn. Go Frigidaire. Stay away from Hisense.