Joanna H.
Missing the plant I primarily placed the order for. No communication it was unavailable.
I placed an order for 3 different plants based on one of them being unusual and not being available anywhere else I'd seen. It was listed as the last one available. (Honestly wouldn't have placed the order if it weren't for that plant.) They marked the order as shipped, and when received there were only two plants, not the one I really wanted. I can see they refunded me (TBC) for the one that was apparently unavailable, but they never communicated that, and there was no order slip in the package. I had never ordered from Hirts before. I don't see ordering in the future based on this experience. It could have been a worse experience, but it definitely wasn't good.
